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Unemployment insurance for employers

Many businesses in Massachusetts need to pay unemployment insurance taxes. Learn how to register your business, manage your account online, and pay unemployment contributions.

Getting started

Explore these resources to learn how to register with DUA, set up your online account, and manage account access for employees and third-party administrators (TPAs).

Register a business with DUA  How to log in to Unemployment Services for Employers  Request third-party administrator access 

Respond to unemployment insurance claims

Explore these resources to learn about what to do if a former employee files an unemployment claim.

Employer responsibilities during the unemployment process  Respond to requests for information about unemployment claims  Appeal an unemployment determination 

Make unemployment insurance payments

If you're required to pay unemployment insurance in Massachusetts, you must file reports and make required payments each quarter. Learn more about due dates and contribution rates.

Contribution rates and requirements  File quarterly wage and employment reports  How to pay unemployment insurance contributions 

Business resources

Request a certificate of compliance  Request 940 certification letter  Learn about the WorkShare Program 

Contact Information

Phone

Employer customer service Call Department of Unemployment Assistance, Employer customer service at (617) 626-5075
DUA Call Center Call Department of Unemployment Assistance, DUA Call Center at (877) 626-6800

Monday–Thursday, 8:30 a.m.–4:30 p.m.

Online

Unemployment Services for Employers Log in as an employer or TPA 
Learn more about this organization 

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