Overview and Resources
Please be aware that DOR cannot answer any questions about the IRS or the stimulus package. DOR encourages you to visit the IRS website for the most up-to-date information.
Beware of Stimulus Check Scams: As the nation grapples with COVID-19, cybercriminals are on the prowl. Learn how to protect yourself, family, and personal information.
DOR is actively monitoring the latest developments and is following guidance from the Department of Public Health and the federal Centers for Disease Control and Prevention with respect to the coronavirus outbreak. Governor Baker has issued orders that we are following, including the closing of physical workplaces and facilities to non-essential workers, customers and the public from noon on March 24 until noon on May 4.
Filing and payment extensions and penalty relief
Personal Income Tax deadline extended
Personal income tax returns and payments due April 15, 2020 will now be due July 15, 2020. The July 15, 2020 due date applies to personal income tax, fiduciary income tax and trust income tax, and income tax due with a partnership composite return with an April 15, 2020 due date (personal income taxpayers). It also applies to an April 2020 tax installment owed by a personal income taxpayer with respect to deemed repatriated income. Taxpayers who have filed their 2019 returns, but have not yet made the associated payments, have until July 15, 2020 to make the payments.
Scheduled income tax return payments
If circumstances change and you are unable to pay a scheduled tax return payment, there are options. If you scheduled a return payment through tax preparation software or through DOR's website without logging in, you may cancel the payment by calling the contact center at (617) 887-6367. If you have a MassTaxConnect account and scheduled a payment through your account, you can cancel the payment on your own through your account provided it’s done at least two days prior to the scheduled payment date. If you cancel a payment at this time, it must be paid by the extended deadline of July 15, 2020. We recommend an electronic payment through MassTaxConnect, but it can be made on paper with Form PV. We do not recommend using an online banking transaction as the information necessary to identify your payment, and apply it properly, will not be included.
Estimated income and fiduciary tax payment deadlines extended
The first and second installments of estimated tax, due April 15, 2020 and June 15, 2020, will now be due July 15, 2020.
Extension of time to file and pay personal income tax
There will be an automatic extension to October 15, 2020 for personal income tax as long as the amount due for a valid personal income tax extension is paid by July 15, 2020.
Corporate excise taxpayers [all Ch 63 taxpayers] must pay the amount required on the April 15, 2020 due date for an automatic six or seven-month extension.
Corporate Excise Tax penalties waived
Penalties for late-file and late-pay for corporate excise (including financial institution and insurance premiums excise) returns and payments with an original due date of April 15, 2020 will be waived if filed and made by July 15, 2020. This includes all corporate excise returns and payments with an original due date of April 15, 2020, including those of certain S corporations, banks, insurance companies and non-profits that file on a fiscal year basis.
Deadlines extended for Sales and Use Taxes, including Meals Tax
For vendors with cumulative liability for sales and use tax, including local option, under $150,000 in the 12–month period ending February 29, 2020 (i.e., for tax collected through January 31, 2020), due dates for the filing of returns and making payments for sales, use, and meals taxes for February, March and April returns have been extended to June 20, 2020. For larger meals tax vendors that do not meet the $150,000 threshold, there will be automatic penalty waivers for February, March and April returns filed by June 20, 2020, but interest will still accrue. The relief described in this section is not available to marijuana retailers, marketplace facilitators or motor vehicle vendors. Penalty relief for larger sales tax vendors will be considered on a case-by-case basis. Requirements for May 2020 returns and payments have not changed. Review Section 7 of the emergency regulation amendment for detailed information.
Room Occupancy Excise deadlines extended for operators
For operators with cumulative liability under $150,000 for 12 months ending February 29, 2020, due dates for the filing of returns, and making payments, for room occupancy excise for February, March and April returns have been extended to June 20, 2020 with no penalty or interest. Requirements for May 2020 returns and payments have not changed. This does not apply to intermediaries. Review the details in subsection 11(g) of the emergency regulation amendment.
Room Occupancy Excise penalties waived
Late File and Late Pay Penalties will be waived for February, March and April returns filed by June 20, 2020 for intermediaries, and for operators that do not qualify for the relief mentioned above under “Room Occupancy Excise for operators.” Interest will still accrue. Requirements for May 2020 returns and payments have not changed. See Technical Information Release 20-2 for details.
Paid Family and Medical Leave and Withholding Tax deadlines
Deadlines for submitting returns and payments for Paid Family and Medical Leave and Withholding Tax are unchanged. All original schedule dates apply.
Tax or debt resolutions
DOR is providing relief on a number of compliance actions to ease the burden on people facing tax issues. Additionally, we are assisting taxpayers by not cancelling payment agreements for missing payments. We continue to accept Hardship applications.
Taxpayers filing a new appeal, whether pre-assessment or post-assessment, are encouraged to use MassTaxConnect. Choose “file a dispute” after logging in. At this time, Appeals Officers continue to work their cases. Although the Office of Appeals is not currently holding in-person conferences with taxpayers, conferences may be held over the telephone. To the extent they can, taxpayers are encouraged to promptly respond to any outstanding requests for information from the Office of Appeals. Responses through MassTaxConnect or secure e-mail are recommended. If the documents requested are not available at this time, taxpayers are encouraged to contact Appeals Officers to let them know they are unable to respond.
The Department is not currently conducting in-person interviews with taxpayers but is continuing to perform audits by correspondence. Taxpayers are encouraged to exchange information with DOR electronically and are urged to contact the auditor directly to discuss available options. Taxpayers who are unable to obtain the needed documentation due to current circumstances are asked to contact the auditor by e-mail as soon as possible to discuss options for a postponement. Contact information is included on any correspondence from an auditor, or taxpayers can call the Contact Center at 617-887-6367 for help.
Highlights of collections relief include:
- New requests to the RMV to suspend drivers’ licenses and auto registrations for non-payment of taxes have been temporarily suspended. We are not releasing existing license suspensions unless someone is approved for Hardship.
- The issuance of bank and wage levies has been temporarily suspended. The issuance of levies on employers for refusing to honor a levy on an employee has been temporarily suspended.
- Liens on real and/or personal property are temporarily suspended except as needed for final review of a collection case or a payment agreement.
- No calls will be made to taxpayers by Collections staff except in response to assistance requested by taxpayers.
- Cases are not being referred to external collection agencies
DOR will continue to intercept state tax refunds for child support, outstanding Massachusetts tax liabilities and other debts owed to the Commonwealth. Additionally, DOR will continue to intercept lottery wins, insurance payments, abandoned property, and IRS refunds. Stimulus payments will only be intercepted for outstanding child support. Representatives are available to answer questions through the Collections Hotline at 617-887-6400.
Certificates of Good Standing
If you need a certificate of good standing for a small business loan or for any other reason, please follow the instructions on the information page. If you are missing recent tax returns specifically as a result of the recent due date extensions resulting from the COVID-19 emergency, you may not be able to obtain a certificate online. Here are 3 possible alternative options for obtaining a certificate:
Although Litigation Bureau attorneys are not meeting with taxpayers or their representatives in face-to-face meetings, or taking depositions, they continue to work to resolve cases and are available to discuss their cases by email and by scheduled telephone calls. The Litigation Bureau also suggests that you consult the websites of the courts and the Appellate Tax Board concerning their respective operations. All orders issued by the trial and appellate courts in response to the pandemic, and Massachusetts Bankruptcy Court information, can be found online.
How to communicate with DOR
You can call the appropriate contact center at the following numbers:
- Tax questions: (617) 887-6367 or (800) 392-6089 (toll-free in Massachusetts)
- Child support questions: (617) 660-1234 or (800) 332-2733
Tax: To submit general questions, comments and suggestions, please choose one of the following topics:
- Annual Certification of Entity Tax Status (Corporations Book)
- Business/Trustee Tax
- Certificate of Good Standing
- Corporate Excise
- Identity Theft Information
- Personal Income Tax
- Secure Tax Questions
If you have specific questions about your tax account, please log in to DOR’s secure site, MassTaxConnect and send us an email message. If you are not currently registered with DOR, choose “Register a new taxpayer” under “Quick Links.”
Please do not communicate with us on paper until further notice. The essential staff currently in the office may not have the chance to open correspondence for some time.
The best way to get information to DOR when it’s requested is to upload it through MassTaxConnect. It’s fast, it’s easy and no account is required. If you need help submitting your documents, call us.
If you are making payments, please consider making them electronically through MassTaxConnect, rather than on a paper check. Please check back for new deadlines for payments.
Individuals: If you are not registered with MassTaxConnect yet, choose “Create my username” under Logon and follow the prompts.
Businesses: If you are not registered with MassTaxConnect yet, choose “Register a new taxpayer” under Quick Links and follow the prompts.
Individuals and businesses will find links at the top of the MassTaxConnect homepage for both FAQs and how-to videos about MassTaxConnect.
Child Support: You can send CSE a secure email by visiting CSE’s website and clicking on “Login to your Case Manager account” under the Online section.
For urgent municipal finance and regulatory compliance questions, please email the Division of Local Services at COVID19DLS@dor.state.ma.us.
We highly recommend that taxpayers who are owed a refund file as soon as possible. Taxpayers should file electronically and request direct deposit for the quickest way to get a refund.
- To make tax payments, check on your refund, and more, visit MassTaxConnect.
- To access your child support account, visit the CSE Case Manager. (Visit the CSE website for additional ways to make child support payments.)
We apologize for any inconvenience. Please use the online self-service options.
DOR recognizes that our customers may need assistance with various tax, child support, and municipal obligations due to the impact of the coronavirus. We are here to help and taxpayers are advised of the following support tools and measures during this public health emergency:
- In many instances, taxpayers automatically receive at least six extra months to file their tax returns, as long as they satisfy certain tax payment requirements. See AP 604: Extensions of Time to File Tax Returns.
- DOR may also waive penalties under certain circumstances if a taxpayer is late in paying their tax obligation and will work with impacted taxpayers to waive such penalties. See AP 633: Guidelines for the Waiver and Abatement of Penalties.
- In the event mail service is delayed, you can ensure that returns, payments and refunds are received if you elect to submit them or receive them by electronic means.
- The Probate Court is closed. The Child Support team is continuing to work with the Probate Court to develop a plan to handle child support cases.
- Get important updates from DOR as they happen. Just sign up with your email.
Division of Local Services
Telephone services have been temporarily suspended. Local officials and those working on behalf of municipalities should consult with your local counsel for legal advice.
For urgent municipal finance and regulatory compliance questions, please email us at COVID19DLS@dor.state.ma.us. Before submitting questions, please check the DLS website and review our DLS Alerts notifications for the most up-to-date information.
Child Support Enforcement
As a result of the COVID-19 coronavirus emergency, all child support in-person offices are closed until further notice. If you need child support assistance, you can:
- Call CSE with questions at (617) 660-1234 or (800) 332-2733.
- You can send us a secure email, see specific information about your case, or update your information by visiting CSE’s website and clicking on “Login to your Case Manager account” under the Online section. (If you don’t already have an account, you will be able to create one.)
- Please update your email address email address and phone number(s) if they are not current to help us reach you quicker.
- Contact CSE by sending an email with a general question. To send us an email, click on the “Email us” link in the Contact Us section.
- Call our Interactive Voice Response Phone System at 1-800-332-2733 and follow the prompts to get automated information that is available 24/7.
- Visit CSE’s website.
Frequently Asked Questions
Will I still get my child support payments? Yes. Child support payments are still being processed. There may be some delay if you are still receiving paper checks by mail. We recommend that you sign up for direct deposit or a debit card whenever possible. You can do this by calling (617) 660-1234 or (800) 332-2733 or online using the Case Manager.
What if my financial situation changed and I am unable to afford my child support? Contact us by phone at (617) 660-1234 or (800) 332-2733 or email. To email us, please click on the “Email us” link in the Contact Us section. We will work together with you to find the best solution for your situation.
What if I had a court hearing scheduled? If DOR scheduled your case for a court hearing, it will be rescheduled. We are working with the Probate and Family Court to develop a plan for cases that have to be rescheduled.
How can I apply for services? Go to our website for information on how to apply online or by mail.
How can I make a payment? Go to our website for information on how to make payments by mail, online or over the phone.
Federal Stimulus Payments
- We do not yet have any information about when or how the federal stimulus payments will be distributed.
- We do not have confirmation that the stimulus payments would be subject to intercept for past-due child support.
- We are awaiting information and guidance from the federal child support agency, the Office of Child Support Enforcement (OCSE). OCSE is reviewing the provisions of the new law.
- When we know more, we will post information on our website – http://mass.gov/cse.
For the latest CSE and COVID-19 updates, please visit CSE’s website. Daily Alerts and Notices will be highlighted at the top of the page.