Provider Handbook: Provider Education/Communications

This is part of the MassHealth Provider Handbook

Provider Communications

MassHealth communicates to providers in various ways, primarily through provider bulletins and transmittal letters. MassHealth uses provider bulletins to communicate procedures, reminders, policy clarifications, and other information to MassHealth providers. 

MassHealth uses transmittal letters to communicate changes to provider regulations (Subchapter 4 of each provider manual) and changes to subregulatory materials, such as the updated list of Healthcare Common Procedure Coding System (HCPCS) codes (Subchapter 6) or the provider manual appendices.

MassHealth uses remittance advice (RA) message texts to communicate important updates about billing, regulations, and reimbursement. 

Providers using the Provider Online Service Center (POSC) may also review these communications on the POSC home page. 

Provider Associations

MassHealth has periodic meetings to share updates with various provider associations and their representatives. Provider associations can then use their websites, emails, and newsletters to convey MassHealth updates to their constituents.

Massachusetts Health Care Training Forum 

Massachusetts Health Care Training Forum (MTF) is a program sponsored by MassHealth in partnership with ForHealth Consulting, a division of UMass Chan Medical School. The MTF uses various communication methods to disseminate information about state public health insurance programs and policies. 

MTF programs can help provider staff members broaden their knowledge about MassHealth and other state public health insurance programs, policies, and procedures.

For more information, to stay connected and sign up for the MTF newsletter, or to register for an upcoming meeting, go to masshealthmtf.org.

Training and Refreshers

Dental/Long-Term Services and Supports Providers

Please see the “New Providers” section of this document to locate the appropriate vendor for dental/long-term services and supports (LTSS) providers.

All Other Providers

MassHealth has a provider Learning Management System (LMS) for non-LTSS/non-dental providers. It provides on-demand learning modules related to navigating the MassHealth system, finding additional resources, and registering for upcoming in-person trainings. Surveys are available after each learning module/training to ensure that MassHealth is meeting the needs of the provider community.

Visit MassHealth Provider Training to learn more about the LMS and other educational resources. 

To Request Training—MassHealth Customer Service 

To request provider training on a specific topic, or for training for a provider organization, please contact MassHealth Customer Service at [phone], TDD/TTY: 711, or email [e-mail].

Additional Resources 

• MassHealth Website
  • MassHealth information (for members and providers)
• Medicaid Management Information System and POSC Information Website
• Web-based tools for tasks like claim submission, referrals, and reports 

• POSC  
  • Online MassHealth provider portal for electronic submissions and inquiries 
• Provider Self-Service Homepage
  • Provider enrollment and credentialing 
• Provider Application Request
  • Application to become a fee-for-service provider
• Provider Payment Rates: Community Health Care Providers (Ambulatory Care)
• Provider Payment Rates: Hospitals/Nursing Facilities and Rest Homes
• Provider Payment Rates: Purchase of Service: Rates for Social Services

Get Email Alerts When Provider Publications are Posted on the Web

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Date published:	July 29, 2022
Last updated:	August 21, 2026