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MyMassGov Help Center

Learn how to use MyMassGov and how to find help from agencies.

Agency contact information

Find a state service 

Find out which state services use MyMassGov and who to contact for support
Instructions on how to use MyMassGov

Guide to MyMassGov 

Learn how to create an account, manage your information, and more

Your account

Creating your account

Create a personal account 

How to create a personal MyMassGov account for you or your family

Create a business account 

How to create a MyMassGov business account for your job or business

Log in to MyMassGov 

How to log in to your MyMassGov account

Managing your account

Change your password 

How to change the password for your MyMassGov account

Change your email 

How to change the email for your MyMassGov account

Change your phone number 

How to change or remove the phone number in your account

Multifactor authentication (MFA)

Set up MFA 

How to set up your MyMassGov MFA

Reset your MFA 

How to reset your MFA if you've lost access to it

Change your MFA app 

How to change or remove your MFA authentication app

Identity Verification

Learn about identity Verification 

Completing identity verification when you log in to your MyMassGov account could save you time when you apply for benefits.

How to complete identity verification 

Learn how to complete the identity verification process.

How to complete document verification 

Some people may be asked to provide documents as part of verifying their identity for MyMassGov.
Image credits:  Adam Glassman

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