You can request an MFA reset for your MyMassGov account if you've lost access to the device you used to set it up or if your phone number has changed.
- This page, Reset multifactor authentication (MFA) for MyMassGov, is offered by
- MyMassGov
Reset multifactor authentication (MFA) for MyMassGov
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The Details
What you need
If your phone number has changed or you no longer have access to the device you used to set up MFA for your MyMassGov account, you can have it reset by contacting agency support. The agency will take you through steps to prove you're the account owner.
How to reset
Steps to request an MFA reset
- Go to Services and applications using MyMassGov.
- Locate the application you're using under listings for Personal or Business use.
- Select a method to contact an agency and request an MFA reset.
Note: If you plan to travel out of the country and need to access your MyMassGov account, you may need to use an authenticator app. We recommend setting up both an authenticator app and SMS.
Contact
Online
Contact an agency for help
Get help with MyMassGov
Get help with MyMassGov messages
Understand MyMassGov help messages
Learn about MyMassGov
About MyMassGov