File a complaint
- Department of Telecommunications and Cable: file a complaint about your telecommunications or cable provider including unregulated communication services, including Internet, wireless, and satellite service
- Division of Banks: file a complaint about problems with a financial product or service in Massachusetts
- Division of Insurance: file a complaint about an insurance-related problem in Massachusetts
- Division of Occupational Licensure (DOL): file a complaint about a licensee.
- Confirm the business or individual you would like to submit a complaint against is licensed or registered by the DOL.
- Division of Standards: file a complaint about accuracy requirements and other standards relating to weighing and measuring devices and their use in the sale of food, fuels and other products.
Verify a license or locate a regulated entity
- Look up a Home Improvement Contractor's registration and history
- Find a Massachusetts state-chartered bank or credit union
- Verify a financial services licensee (check casher, mortgage lender, motor vehicle finance company, etc.)
- Verify an occupational license (real estate, cosmetology, massage therapy, construction management, and more)
- Check an Office of Public Safety and Inspections license (amusement devices, construction supervisors, refrigerator technicians, and more)
- Find licensed insurance companies and agents in Massachusetts
- Find your cable provider's license agreement
- Find a registered telecommunications provider
Know Your Consumer Rights
Consumers have rights. Whether you are purchasing a used car, remodeling your kitchen, or returning a sweater, you are entitled to certain benefits, information, and protections. Interested in learning more about consumer rights and programs? Request a Speaker from OCABR.
Consumer Alerts and Tips
Knowledge is your best defense against scams and fraud! Familiarize yourself with simple ways to protect your personal information from internet scams and fraudsters by checking out our consumer tips.