Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.
The Details of Renew your MassHealth coverage
It's time to renew. And we're here to help! for Renew your MassHealth coverage
Did you or the head of your household recently receive a notice from MassHealth saying that you need to renew your coverage, or that you have been automatically renewed?
That’s because every year, we review members to make sure they still qualify for coverage through MassHealth, the Health Safety Net, or Children’s Medical Security Plan.
Important
If you received a notice saying you must renew, please respond by the due date listed in your renewal notice or your benefits might decrease or end.
How to renew Renew your MassHealth coverage
Save time. Renew online
For members younger than 65, the easiest and fastest way to renew your MassHealth coverage is online with your MA Login Account.
- If you don’t have an account, use the web link provided in your renewal notice to create one or call (844) 365-1841 (TDD/TTY: 711).
- If you have an account, but don’t know your username or password, you can “reset” them on the website.
- If you don’t remember creating an online account, you do not need to complete a new application. Go to MA HIX and try to reset your username and password. You can also call us for help.
Using your e-Submission number
If you’re 65 or older, your renewal notice might have an e-Submission number. If your renewal form has an e-Submission number you are eligible to fill out your Renewal Application online and submit it electronically through MassHealth eSubmission.
If your renewal notice did not contain an e-Submission number, please submit your Renewal Application by mail, fax, or in-person.
Call us. We'd be happy to help. We are available Monday - Friday, 8 a.m. - 5 p.m. Interpreter services are also available.
- Main: (800) 841-2900
- TDD/TTY: 711
You don’t have to wait to speak with a customer service representative. You can call 24 hours a day to find out when your renewal is due, or to find out if MassHealth needs more information to complete your application. At the prompt, enter your MassHealth Member Identification number and date of birth. If MassHealth needs more information, a message will tell you what we need and when it is due.
Use the form that came with your renewal notice. Make sure it is completely filled out with your household's updated information. Please make sure that your handwriting is easy to read.
Sign and date the form.
Mail all pages to
Health Insurance Processing Center
P.O. Box 4405
Taunton, MA 02780
Fax all pages to
Health Insurance Processing Center at
(857) 323-8300
The MassHealth Enrollment Centers (MECs) are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s appointment scheduler if you need help from a MassHealth Customer Service Representative.
Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below.
Locations:
Charlestown
529 Main Street
Charlestown, MA 02129
Note: An after-hours drop box is available to submit your application in person.
Chelsea
45 Spruce Street
Chelsea, MA 02150
Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Taunton
21 Spring Street, Suite 4
Taunton, MA 02780
Tewksbury
367 East Street
Tewksbury, MA 01876
Note: An after-hours drop box is available to submit your application in person.
Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171
Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604
Find an enrollment assister
An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.
More info for Renew your MassHealth coverage
If you received a notice saying you were auto-renewed, this means
- MassHealth was able to verify that the information we have on file for you is still correct.
- You do not need to complete a renewal unless you have changes to report.
If you didn't get a renewal letter, you don't need to do anything now, unless some of your information has changed.
Please be sure to contact MassHealth with any updates to your
- address, phone number, email, income, or
- other members in your household within 10 days of the change.
Have you turned 65 since completing your last renewal?
If you are 65 years or older or you are any age and receive long-term care services and have not previously completed the Application for Health Care Coverage for Seniors and People Needing Long-Term Care Services (SACA), you may need to submit this different application to renew your MassHealth coverage. You can now submit this application online!
Visit Apply for MassHealth coverage for seniors and people of any age who need long-term-care services to learn more about whether this option applies to you and how to submit this application.
Voter registration
If you are a U.S. citizen, a resident of Massachusetts, and 18 years old on or before election day, you can register to vote. Just print out this voter registration form and bring or mail it to your town or city hall. If you need help, you can call (800) 841-2900 (TDD/TTY: 711 for the deaf, hard of hearing, and speech disabled).
Downloads for Renew your MassHealth coverage
Contact for Renew your MassHealth coverage
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.