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Request Help with a Computer Problem

Whom to contact to resolve a problem with your desktop or laptop computer including email, network, browser and equipment issues.

Secretariat IT Service Desk Contacts

The Details

What you need

If you are an employee of the Commonwealth and are experiencing a problem with your desktop or laptop computer, browser, or email, you can request immediate assistance by phone from the appropriate help desk depending on your Agency or Secretariat. For Secretariat phone and email contact details, see How to Request below. 

IT Professionals from agencies should call the Executive Office of Technology Services and Security (EOTSS)  CommonHelp line for assistance with infrastructural issues.

How to request

Secretariat  Service Desk Phone#  
Executive Office for Administration and Finance (ANF)  (617) 887-5911  
Executive Office of Education (EOE)      (617) 338-6789   
Executive Office of Energy and Environmental Affairs (EEA) (617) 626-1111   
Executive Office of Health and Human Services (EHS)    (617) 367-5500   
Executive Office Housing and Economic Development (HED)  (617) 521-7555  
Executive Office of Labor and Workforce Development (LWD)  (617) 626-5555   
Executive Office of Public Safety and Security (EOPSS)  (617) 660-4620   
Executive Office of Technology Services and Security (EOTSS) (617) 887-5911  
Executive Office of Transportation (MassDOT)    (617) 368-4357  

 

Secretariat    Support Email Address
Executive Office for Administration and Finance (ANF)    Phone contact only
Executive Office of Education (EOE)        itadmins@doe.mass.edu, itusersupport2@doe.mass.edu
Executive Office of Energy and Environmental Affairs (EEA)   EEA.ServiceDesk@massmail.state.ma.us
Executive Office of Health and Human Services (EHS)      systemsupporthelpdesk@massmail.state.ma.us
Executive Office Housing and Economic Development (HED)    hed-dl-ithelpdesk@massmail.state.ma.us
Executive Office of Labor and Workforce Development (LWD)    helpdesk@detma.org
Executive Office of Public Safety and Security (EOPSS)    eps-dl-itstaff@massmail.state.ma.us
Executive Office of Technology Services and Security (EOTSS)   Submit ticket in ServiceNow
Executive Office of Transportation (MassDOT)      dotservicedesk@state.ma.us

 

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