Request Help with a Computer Problem

Whom to contact to resolve a problem with your desktop or laptop computer including email, network, browser and equipment issues.

Secretariat IT Service Desk Contacts

The Details

What you need

If you are an employee of the Commonwealth and are experiencing a problem with your desktop or laptop computer, browser, or email, you can request immediate assistance by phone from the appropriate help desk depending on your Agency or Secretariat. For Secretariat phone and email contact details, see How to Request below. 

IT Professionals from agencies should call the Executive Office of Technology Services and Security (EOTSS)  CommonHelp line for assistance with infrastructural issues.

How to request

Secretariat IT End-User Support assistance

 

 

 

Secretariat

Phone

Administration and Finance (ANF)

844-435-7629

Education (EOE)

781-338-6789

Energy and Environmental Affairs (EEA)

617-626-1111

Health and Human Services (EHS)

617-994-5050

Housing and Economic Development (HED)

617-973-8550

Labor and Workforce Development (LWD)

617-626-5555

Public Safety and Security (EPS)

617-660-4620

Technology Services and Security (TSS)

844-435-7629

Transportation (DOT)

857-368-4357

 

Contact

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