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EOTSS Standard Service Offerings

Here you will find the most up-to-date technology, service and security standard service offerings provided directly by the Executive Office of Technology Services and Security.

Table of Contents

Commonwealth VPN Service

The Commonwealth's VPN service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.  Click the links below for more information.

Additional Resources

MassVoice Service

MassVoice is a secure private-cloud Unified Communications service tailored exclusively to Massachusetts state and local government clients.  Click the links below for more information.

Additional Resources

End User Support Services

EOTSS End User Support services span across several departments. The End User Support Services team is comprised of nine (9) support departments: the End User Service Desk, Advanced Technical Services, Service Desk Operations, Deskside Support, Executive Support, Messaging, Platform Support, Accounts Management, and Enterprise Print.  Click the links below for more information.

Additional Resources

ServiceNow

With ServiceNow, reporting issues or requesting IT items or services has never been easier!  EOTSS supported Commonwealth end users are able to take advantage of the ServiceNow platform to open incidents, request hardware, applications or services, and search the built-in Knowledge Base.  Click the links below for more information.

Additional Resources

Commonwealth Web Content Filtering

The Commonwealth's Web Content Filtering service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.  Click the links below for more information.

Additional Resources

Contact

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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