EOTSS Standard Service Offerings

Here you will find the most up-to-date technology, service and security standard service offerings provided directly by the Executive Office of Technology Services and Security.

Commonwealth VPN Service

The Commonwealth's VPN service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.  Click the links below for more information.

Additional Resources

Visit the Commonwealth VPN Service page on mass.gov

EOTSS Commonwealth VPN Service Description

MassVoice Service

MassVoice is a secure private-cloud Unified Communications service tailored exclusively to Massachusetts state and local government clients.  Click the links below for more information.

Additional Resources

Visit the MassVoice Service page on mass.gov

EOTSS MassVoice Service Description

End User Support Services

EOTSS End User Support services span across several departments. The End User Support Services team is comprised of nine (9) support departments: the End User Service Desk, Advanced Technical Services, Service Desk Operations, Deskside Support, Executive Support, Messaging, Platform Support, Accounts Management, and Enterprise Print.  Click the links below for more information.

Additional Resources

Visit the End User Support Services page on mass.gov

How do I request end user support from EOTSS?

Who supports my Secretariat?

ServiceNow

With ServiceNow, reporting issues or requesting IT items or services has never been easier!  EOTSS supported Commonwealth end users are able to take advantage of the ServiceNow platform to open incidents, request hardware, applications or services, and search the built-in Knowledge Base.  Click the links below for more information.

Additional Resources

Visit the ServiceNow Service page on mass.gov

Visit the EOTSS End User Software and Service Catalog on mass.gov

Request a ServiceNow account from EOTSS

Commonwealth Web Content Filtering

The Commonwealth's Web Content Filtering service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.  Click the links below for more information.

Additional Resources

Visit the Commonwealth Web Content Filtering service page on mass.gov

EOTSS Enterprise Monitoring

EOTSS provides 24x7 Enterprise Monitoring services to monitor the health of all infrastructure hardware and software components of a hosted service to identify, predict, preempt service outages and to notify the appropriate stakeholders.  Click the link below for more information.

Additional Resources

EOTSS Enterprise Monitoring Services

Network Security Services

EOTSS provides a suite of Network Security services to protect the Commonwealth network.  Click the links below for more information.

Additional Resources

Network Security Services