The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
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Basic service provides customers with a continuous power supply through their distribution company when they are not receiving power through either a competitive power supplier or a municipal aggregator. It is available to all customers at any time.
You cannot be switched to a competitive power supplier without your consent. Unauthorized switching of energy suppliers - also known as "slamming" - is against the law. Your consent must be either by:
A written letter of authorization signed by you; or
If you are switched without your consent, you may file a complaint with the Department of Public Utilities (DPU).
If you consent to switch to a competitive supplier, your choice will not take effect for at least 3 business days. If you change your mind during that 3 day period and cancel the switch, you will not incur any charges.
The billing and termination regulations enforced by the DPU restrict shut-offs during the winter months, prohibit security deposits and late charges for residential customers, and provide other consumer protections.
Competitive power suppliers and distribution companies must furnish customers with a disclosure label prior to providing service and then on a quarterly basis. The label sets forth:
In addition, prior to providing service, suppliers must furnish potential customers with a terms of service statement. This document will detail:
Discount rate customers are individuals and families whose household income is at or below 175% of the federal poverty level. You may qualify as a low-income customer if you are receiving certain benefits, live in public or subsidized housing, or are certified eligible for fuel assistance. Discount rate customers receive a discount of 25-35%, depending on their distribution company. These discounts are applied to the delivery service portion of the bill. In addition, the fuel assistance agency network extends special energy efficiency programs to discount rate customers to help them reduce their bill by using less energy.