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COVID-19 unemployment information
Start here to find information and changes to the unemployment claims process.
Apply for Unemployment Insurance (UI)
Helpful information related to UI.
Apply for Pandemic Unemployment Assistance (PUA)
Helpful information related to PUA.
Request your weekly benefits
After you apply for UI or PUA, remember to request benefits every week, even if your application or appeal is pending.
Additional DUA resources
More resources to help you get the answers you're looking for.
- Need help? Contact customer service
- Employee FAQs
- Employer FAQs
- CARES Act FAQs
- Pandemic Unemployment Assistance (PUA) FAQs
- Unemployment Insurance Benefits and Returning to Work: Guide for Employers
- Unemployment Insurance Benefits and Returning to Work: Guide for Workers
- Legislative and regulatory documents related to COVID-19
Additional help
Helpful resources you may need.
Contact Information
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8 a.m–12 p.m. Saturday. Multilingual call agents are available.
TeleCert Line (Automated system is operational, please do not transfer to an agent within the system)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Hearing Impaired Voice Relay
Call Department of Unemployment Assistance, Hearing Impaired Voice Relay at 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system)
Call Department of Unemployment Assistance, Payment Status line (Automated system is operational, please do not transfer to an agent within the system) at (617) 626-6563
Online
To access UI Online from a computer:
Log in as a claimant