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COVID-19 and Unemployment: What you need to know

If you're here, your job may have been impacted by COVID-19. The Department of Unemployment Assistance (DUA) is here for you.

The coronavirus (COVID-19) pandemic has had a significant impact on Massachusetts workers and businesses. If you are here, it’s likely that you or someone you know has already been affected by COVID-19-related health concerns, layoffs, or feel that your position is currently in jeopardy. The Department of Unemployment Assistance is here for you. We’re hard at work during this unprecedented crisis to make sure that everyone has access to the benefits they need, when they need them. Our primary goal is to make the process of collecting Unemployment Assistance as easy as possible. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

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Should I apply for UI or PUA?  Multilingual unemployment resources  Report unemployment benefits fraud 

COVID-19 unemployment information

Start here to find information and changes to the unemployment claims process.

Apply for Unemployment Insurance (UI)

Helpful information related to UI.

Apply for Pandemic Unemployment Assistance (PUA)

Helpful information related to PUA.

Request your weekly benefits

After you apply for UI or PUA, remember to request benefits every week, even if your application or appeal is pending.

Additional DUA resources

More resources to help you get the answers you're looking for.

Additional help

Helpful resources you may need.

Contact Information

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8 a.m–12 p.m. Saturday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Hearing Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563

Online

To access UI Online from a computer: Log in as a claimant 
Log in as an employer 
Log in as a TPA 
UI Online computer requirements 

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