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How to Contact DTA

Learn all of the ways you can connect with the Department of Transitional Assistance (DTA), including to apply for benefits, submit documents, request an EBT card or benefit verification letter, speak with specialized units for help with domestic violence, employment and training and disability access, or to reach the division of hearings, program integrity, or the recoveries unit.

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By Phone (DTA Assistance Line)

Call the DTA Assistance Line at (877) 382-2363  

You can get case information and make certain updates to your case 24/7 via automated prompts. You can also speak with a worker Monday through Friday from 8:15 a.m. to 4:45 p.m. See the DTA Assistance Line Roadmap for help navigating through the prompts.

Through the automated prompts you can:

  • Hear your case status and EBT card balance
  • Hear date your benefits are issued and monthly amount
  • Find out when things are due, such as verification requests or reports about your household status
  • Request a letter showing the amount of benefits you receive (benefit verification letter)
  • Request and track an EBT card
  • Hear the date that DTA last got a document from you
  • Report household misfortune if you have SNAP and were affected by a fire, flooding or other natural disaster
  • Report fraud
  • Update your phone number
     

You can be directly connected to:

For help with Summer EBT, call the Summer EBT hotline at 855-425-8770.

To hear information about your case and be connected to the right staffer, confirm your identity by using your Agency ID, Social Security Number, or EBT card number (plus year of birth) for the head of your DTA case - this is the name on notices.

Key Actions

Call DTA Fraud Hotline 

Online (DTA Connect)

Get the information you need and manage your case on DTA Connect, DTA’s free mobile application (app) and website DTAConnect.com that you can visit on a smartphone or computer.

Learn how to create an account and log in.

Email dtaapphelpdesk@state.ma.us for issues with DTA Connect.

Screenshot of a DTA Connect video on YouTube


 

On both the app and website, you can:

  • Check if you’re eligible for SNAP in 10 seconds
  • Apply for food assistance (SNAP benefits) It takes only 20 minutes!
  • Apply for cash assistance (EAEDC or TAFDC)
  • Complete your SNAP Interim Report and SNAP Recertification
  • Update your case information at any time, such as contact information, shelter expenses, utilities, dependent care expenses, and medical expenses.
  • View your case status and EBT card balance
  • Request an EBT card and track it in the mail
  • See the date your benefits are issued each month
  • Request a letter showing the amount of benefits you receive (income verification letter)
  • Upload and submit documents
    • NOTE: To find out what documents DTA needs, check “DTA Notices” for notices and forms that were sent to you
  • Find out if documents you’ve sent to DTA have been processed
  • Get alerts for upcoming appointments and important deadlines or actions
  • Reschedule certain appointments
  • Read and print notices and letters
  • If you receive TAFDC or EAEDC, see your case manager’s contact information

For issues with DTA Connect, email the DTA Connect IT Help Desk at dtaapphelpdesk@state.ma.us with your name and Agency ID (if you have one).

Note: Contracted SNAP outreach providers can view and modify information for their clients who have signed a Permission to Share Information Form on the website.

The mobile app is for smartphones and tablets only. The app is available for active, pending, or recently closed DTA clients on Android and iOS. It can be downloaded from Google Play or the App Store.

Key Actions

DTA Connect FAQ  Download the DTA Connect app  DTA Connect Privacy Policy 

SNAP Outreach Partners

Over 100 partners across the state  

DTA’s SNAP Outreach Partners can help you apply for SNAP benefits, complete your SNAP recertification or interim report forms (DTA check-ins), submit documents, and answer questions about your case. Partners are located across the state and include schools, nonprofits, veteran organizations, food banks, senior centers, and more.

Key Actions

Find a local partner near you 

Community Kiosks

DTA has iPads located in the community at kiosks around the state. Visit a local kiosk to use DTA Connect, SNAP Path to Work, SNAP Nutrition Education and other DTA web services. Staff at the kiosks can help you use the iPad.

Key Actions

Find a community Kiosks near you 

Local DTA Office

DTA’s local offices are open for services, including new self-service options. You can use our phones, copiers, or kiosks to apply for benefits or manage your case. DTA staff and interpreters are available to assist you.

If you need a new EBT card, you can request one be sent to you via mail on DTA Connect or using the automated prompts on the DTA Assistance Line (see sections above). You can also visit one of our local offices to receive an Emergency EBT card, if you need one more quickly.

Mail or Fax

You can mail or fax DTA benefit applications and documents needed for your case. 

Mail your documents and completed cover sheet to: DTA Document Processing Center, PO Box 4406, Taunton, MA 02780. 

Fax your documents and completed cover sheet to: DTA Document Processing Center, (617) 887-8765. 

Include the DTA cover sheet with your documents to prevent delays in processing.

Key Actions

DTA Documents & Forms 

How DTA Can Contact You

Mail and E-Mail

DTA sends important documents and notices in the mail about your case. Please let DTA know if your address changes. 

DTA sends certain information and reminders via e-mail.  At this time, you cannot reply (except to opt-out) or send information via e-mail to DTA.

Phone

DTA staff may contact you by phone to complete an interview, clarify information about your case,  or contact you for other reasons about your case. 

You may also receive automated calls from the Department about general information and appointment reminders.

Text Message

DTA sends appointment reminders and information about case updates and available resources via text messages. At this time, you cannot reply (except to opt-out) or send information via text message to DTA.

If you do not want to receive text messages, you have a few ways to opt-out:

  • Update your preferences on DTA Connect
  • Reply “Opt Out” if you receive a text message
  • Tell DTA by phone (call 877-382-2363) or in writing
  • Check opt-out on certain forms that we mail you

If you opt-out but then change your mind, update your preferences on DTA Connect or tell DTA by phone (call 877-382-2363) or in writing. 

DTA text messages come from the phone number 382-674. DTA will never ask you for information about your case via text. Report suspicious calls or messages to DTA's Fraud Hotline 800-372-8399.

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