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Learn about EVV for Consumer-directed Programs

Find information about MassHealth’s use of Electronic Visit Verification (EVV) for consumer-directed programs in Massachusetts.

EVV-related Stakeholder Information for the Personal Care Attendant (PCA) Program and Acquired Brain Injury (ABI)/Moving Forward Plan (MFP) Waivers

EVV Implementation Plan for the PCA Program and ABI/MFP Waivers

MassHealth and its fiscal intermediary, Tempus FI, started rolling out EVV for consumer-directed programs in January 2024.

We focused on the PCA Program first. Consumers will be invited to register and onboard. The invitations will be sent in groups  through the end of summer 2025. Consumers with an Acquired Brain Injury (ABI) or Moving Forward Plan (MFP) Waiver will be added in early 2025.

EVV-related Stakeholder Information for the PCA Program and ABI/MFP Waivers

MassHealth takes the implementation of EVV, and its effect on PCA Program and ABI/MFP Waiver stakeholders, seriously. We are deeply committed to building the best possible system for consumers, personal care attendants (PCAs), and other stakeholders. We must also ensure that the PCA Program and ABI/MFP Waivers comply with applicable requirements from the Centers for Medicare & Medicaid Services and federal laws.

If you are interested in learning more about EVV rollout for the PCA Program and/or ABI/MFP Waivers, you can visit the Tempus FI website: tempusunlimited.org/evv. We’ll continue to post information on the ABI/MFP Waivers as we implement EVV. If you would like to give us your feedback about the rollout, please see below. We will also post copies of documentation presented during past stakeholder meetings below.

Stakeholder Engagement Opportunities

While developing the Consumer-Directed EVV Program in 2022–2023, EOHHS met with an EVV workgroup of PCAs, providers, and consumers. This group gave us important information that helped us effectively roll out EVV with integrity, keeping access and equity in mind. Stay tuned: we’ll continue to update this page with related information and opportunities to learn about EVV, ask questions, and provide feedback as we roll out EVV.

For more information on the Consumer-directed EVV Program, please visit tempusunlimited.org/evv-faqs-about-evv/.

View the full list of services required to use EVV by Service Code here: PDF | Word

Past Informational Sessions

  • Notice of PCA Public Listening Sessions: EVV Implementation Updates (December 2023) PPT | Word
  • Sesión pública para escuchar comentarios: Implementación de la EVV en el Programa de PCA de MassHealth (diciembre de 2023) PPT | Palabra
  • Notice of PCA Public Listening Sessions: EVV Implementation Updates (July 2023) PDF | Word

Contact   for Learn about EVV for Consumer-directed Programs

Online

For questions related to EVV implementation in Massachusetts, please contact Email EVV Implementation at EVVfeedback@mass.gov
For technical help with Sandata, please use the Submit a Request link at Sandata On-Demand or call Sandata’s customer support line at (833) 511-0164. (There may be higher call volume while the system is introduced.) Submit a Request 
Last updated: August 13, 2024

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