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How do you ask Max a question?
Click on Max’s icon on the top right-hand side of all MassTaxConnect pages.

In the Type your message... section, ask Max your question.

New users (login, username, password & more)
Are you new to MassTaxConnect?
To get started, visit:
Filing returns & making payments
For guidance and FAQs, visit:
You can also learn more with these MassTaxConnect Video Tutorials:
Individuals/Personal Income
Fillable forms are no longer an option.
Full-year residents who have filed a Massachusetts return in the past can file on MassTaxConnect.
Visit the E-file and Pay page for more information.
Use MassTaxConnect to Check the status of your tax refund after you file.
Need to register with MassTaxConnect?
To get started, visit MassTaxConnect registration for individual filers.
Estimated Tax
Individuals and fiduciaries can make estimated tax payments with MassTaxConnect.
Visit DOR Personal Income and Fiduciary estimated tax payments, for more information.
Do more with MassTaxConnect
With MassTaxConnect you can:
- Set up a payment agreement (If you owe $5,000 or less)
- Request a Certificate of Good Standing and/or Corporate Tax Lien Waiver
- Amend your tax return or request an abatement of tax
- Request a motor vehicle sales or use tax abatement
- Pay sales or use tax on Boats, Recreational Off-Highway Vehicles, and Snowmobiles.
Business
MassTaxConnect business resources and FAQs:
Visit MassTaxConnect Video Tutorials for more information.
Estate
If you're responsible for the estate of someone who died, you may need to file an estate tax return.
For more information, visit:
Third party access
A Power of Attorney, Form M-2848, does not give access to a taxpayer’s accounts on MassTaxConnect.
Third party access is your best option.
For more information, visit:
Appeal/abatement & amended requests
You can file an appeal/abatement if you disagree with DOR about the amount of tax or penalties you owe.
You can file an amended return if you have already filed a return and need to report:
- An error
- Information left out or
- Update.
An amended return may increase or decrease the amount of tax that you owe.
For more information, visit:
Payment agreement
There are 2 ways you can set up a payment agreement.
If you owe $5,000 or less
Online with MassTaxConnect
- When registered on MassTaxConnect select More, and
- Choose Request a Payment Plan in the Collection Notices section.
Do you need to register with MassTaxConnect?
- Go to the MassTaxConnect homepage
- On the upper right-hand side, click on Sign Up or
- Under Quick Links, choose Register a New Taxpayer.
Phone
- Call the DOR Contact Center at (617) 887-6367.
If you owe more than $5,000
Phone
- Call DOR Collections at (617) 887-6400.
You may need to submit a financial application package (Form 433I) if you owe more than $5,000.
For more information, visit:
Health Insurance Responsibility Disclosure (HIRD)
Employers need to report HIRD every year. The HIRD reporting period:
- Begins on November 15 of the filing year and
- Ends on December 15 of the filing year.
Visit the HIRD FAQs page for more information.
Paid Family and Medical Leave (PFML)
DOR collects PFML contributions.
These PFML actions must be done on MassTaxConnect:
- Account registrations
- Exemption requests
- Payments.
Visit DOR's PFML page for more information.
MassTaxConnect tax listing
You can use MassTaxConnect to file and pay these tax types:.
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Questions/Contact
Do you have a question about your tax account? Log in to MassTaxConnect and send DOR a secure e-message.
Do you need to register with MassTaxConnect?
- Go to the MassTaxConnect homepage
- On the upper right-hand side, click on Sign Up or
- Under Quick Links, choose Register a New Taxpayer.
Tax Department:
- Contact Center hours are 9 a.m. – 4 p.m., Monday through Friday.
- (617) 887-6367 or (800) 392-6089 (toll-free in Massachusetts)
Visit Contact DOR for more ways to connect with DOR.