At the Department of Unemployment Assistance, we are dedicated to supporting Massachusetts workers through challenging times and assisting employers in navigating the unemployment insurance system.
Unemployment insurance provides temporary payments to eligible workers who lose their job through no fault of their own. Individuals must be able and available to work, and actively searching for a job to receive benefits.
Things you need to know
Updates from DUA
New call center hours
Starting August 1, 2025, new call center hours will be 8:30 a.m. to 4:30 p.m. on Monday through Thursday. DUA will remain open for business on Fridays but call center staff will be working behind the scenes to assist with processing claims and resolving customer requests. This change will not affect your ability to file a claim or request weekly benefits. You can still access all self-service features in Unemployment Services for Workers.
The Boston Re-Employment Center will keep its current hours for in-person customer service by appointment only, including on Fridays.
Accessing Unemployment Services
Before you can request benefits, manage your claim, or conduct business-related actives with DUA, you'll need a MyMassGov account to log in to Unemployment Services.
Learn more about logging in to Unemployment Services with MyMassGov
Before Applying for Unemployment
Applying for unemployment assistance requires multiple steps. Review the resources below before submitting your claim or calling the DUA call center.

Learn what to do each week while you're unemployed


Understand how your benefits are estimated


Log in to Unemployment Services with MyMassGov

Individual Assistance
While your claim is under review, be sure to meet your claimant responsibilities and complete weekly work search requirements.
After applying for benefits
Your first claim takes 3 to 4 weeks to process. Find out what happens during this time and what you need to do to stay eligible while your claim is under review.
How to file your weekly unemployment claim
You need to request benefits each week you want to receive them. Find out what you need to do to file your claim each week.
Frequently asked questions
Find answers to your Unemployment Insurance questions, including eligibility and possible reasons for claim delays or denials.
Guidance for Federal Workers
If you are a federal employee who has been recently separated from your employment, you may be eligible for unemployment assistance.
Employer Assistance
Employers are key to ensuring workers receive the unemployment benefits they’re entitled to. Understand your role in the process and stay informed about your responsibilities.
Unemployment Services for Employers
Access your online Unemployment Services account to view and manage tax- and benefit-related business and employer information.
UI contribution rates and schedule
Learn how the unemployment insurance contribution rates are calculated for employers.
Employer contributions and responsibilities
Contributions to the Department of Unemployment Assistance (DUA) are due 30 days after the end of every quarter. Learn about employer contributions and how they are calculated.
Additional Resources
Contact Us
Due to high call volumes, wait times may be long. Check our FAQ page for answers to common questions before calling us.

Online
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Thursday. Multilingual call agents are available.
Request weekly benefits, daily 6 a.m.–10 p.m.
Check your claim or benefit payment status
Select or reset your 4-digit personal identification number (PIN)
Set up, change, or cancel direct deposit