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Department of Unemployment Assistance (DUA)

At the Department of Unemployment Assistance, we are dedicated to supporting Massachusetts workers through challenging times and assisting employers in navigating the unemployment insurance system.

Unemployment insurance provides temporary payments to eligible workers who lose their job through no fault of their own. Individuals must be able and available to work, and actively searching for a job to receive benefits.

Things you need to know

Updates from DUA

New call center hours

Starting August 1, 2025, new call center hours will be 8:30 a.m. to 4:30 p.m. on Monday through Thursday. DUA will remain open for business on Fridays but call center staff will be working behind the scenes to assist with processing claims and resolving customer requests. This change will not affect your ability to file a claim or request weekly benefits. You can still access all self-service features in Unemployment Services for Workers.

The Boston Re-Employment Center will keep its current hours for in-person customer service by appointment only, including on Fridays.

Accessing Unemployment Services

Before you can request benefits, manage your claim, or conduct business-related actives with DUA, you'll need a MyMassGov account to log in to Unemployment Services. 

Learn more about logging in to Unemployment Services with MyMassGov

Don't have a MyMassGov account? Create one today. 

What you need to know about Unemployment Services

Person typing on the keyboard
Person typing on the keyboard
Apply for unemployment insurance benefits 
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Report fraud 
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Need help?  
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Claimant resources 
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Employer/TPA resources 

Before Applying for Unemployment

Applying for unemployment assistance requires multiple steps. Review the resources below before submitting your claim or calling the DUA call center.

Where do I start in the process?

Learn what to do each week while you're unemployed 

We understand that losing a job can be overwhelming, and you probably have a lot of questions. Before you file your first claim, take a moment to explore resources that will help guide you through the process.
How much will I receive?

Understand how your benefits are estimated 

If you are eligible to receive unemployment insurance (UI) benefits, you will receive a weekly benefit amount of approximately 50% of your average weekly wage, up to the maximum set by law.
Want to manage your claim online?

Log in to Unemployment Services with MyMassGov 

If you do not have a MyMassGov personal account already, you will need to make one to access the new Unemployment Services system.

Individual Assistance

While your claim is under review, be sure to meet your claimant responsibilities and complete weekly work search requirements.

After applying for benefits 

Your first claim takes 3 to 4 weeks to process. Find out what happens during this time and what you need to do to stay eligible while your claim is under review.

Learn More  about After applying for benefits 

How to file your weekly unemployment claim 

You need to request benefits each week you want to receive them. Find out what you need to do to file your claim each week.

Learn More  about How to file your weekly unemployment claim 

Frequently asked questions 

Find answers to your Unemployment Insurance questions, including eligibility and possible reasons for claim delays or denials.

Learn More  about Frequently asked questions 

Guidance for Federal Workers

If you are a federal employee who has been recently separated from your employment, you may be eligible for unemployment assistance. 

Employer Assistance

Employers are key to ensuring workers receive the unemployment benefits they’re entitled to. Understand your role in the process and stay informed about your responsibilities.

Unemployment Services for Employers 

Access your online Unemployment Services account to view and manage tax- and benefit-related business and employer information. 

Overview

Login or Sign Up

Register Business

Learn More  about Unemployment Services for Employers 

UI contribution rates and schedule 

Learn how the unemployment insurance contribution rates are calculated for employers.

New employers

Established employers

Tax Schedule

Learn More  about UI contribution rates and schedule 

Employer contributions and responsibilities 

Contributions to the Department of Unemployment Assistance (DUA) are due 30 days after the end of every quarter. Learn about employer contributions and how they are calculated.

Quarterly contributions

Voluntary contributions

Interest charges

Learn More  about Employer contributions and responsibilities 
More resources for Employers 

Additional Resources

Language Support  Report Fraud  Reemployment Services at MassHire  RESEA Program  WorkShare for Employers 

Contact Us

Due to high call volumes, wait times may be long. Check our FAQ page for answers to common questions before calling us. 

Massachusetts Department of Unemployment Assistance logo

Online

Unemployment Services for Workers Log in as a claimant 
Unemployment Services for Employers Log in as an employer or TPA 
Make an appointment with the Boston Re-Employment Center 
Media Requests 

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Thursday. Multilingual call agents are available.

Hearing-Impaired Voice Relay 711
TeleCert Line (617) 626-6338

Request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status line (617) 626-6563

Check your claim or benefit payment status

PIN Selection Line (617) 626-6943

Select or reset your 4-digit personal identification number (PIN)

Direct Deposit Line (617) 626-6570

Set up, change, or cancel direct deposit

Address

Boston Re-Employment Center (by appointment only)
2 Avenue de Lafayette
Boston, MA 02111
Directions 

Department of Unemployment Assistance information

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