DDS Office of Quality Enhancement

DDS Licensure and Certification Process and Tools

The Office of Quality Enhancement (OQE) oversees the licensing and certification of DDS-funded services across Massachusetts. OQE is responsible for evaluating provider performance, ensuring compliance with DDS regulations, and supporting continuous quality improvement across residential, day and employment services, and remote supports and monitoring services.

This page includes information about OQE’s role, licensing and certification requirements, survey processes, and resources for providers.

OQE Communications & Updates

New Providers: Start Here

I want to become a DDS provider.  How do I get licensed?
Before a provider can be reviewed or licensed by OQE, they must first complete the DDS vendor registration and contracting process. This is the required first step for any person or organization seeking to provide services funded by DDS.

Start here:  DDS Contracts & Vendor Registration Information (forms, requirements, and instructions)

Once the registration and contracting steps are completed, OQE will guide you through the applicable licensing and certification process for your service type.

Licensure and Certification Manual and Appendices

Licensure and Certification Interpretations

DDS Guidance Publications

DDS Licensing and Certification Reports by Provider

DDS Regulations and Policies

Office of Quality Enhancement – Key Contacts

Director of Licensing and Certification – DDS Central Office

Michelle Stomboly-Lorenzo, Director of Licensing and Certification, Department of Developmental Services-Central Office, 1000 Washington Street, Boston, MA 02118, Michelle.Stomboly-Lorenzo@mass.gov     

Oversees the Office of Quality Enhancement (OQE) and the four Regional Quality Enhancement Directors.

Regional Quality Enhancement Offices

Each region has a Quality Enhancement Director who leads a survey team and coordinates local activities:

Metro Region: Anne Carey,  QE Director, 465 Waverley Oaks Road, Suite 319, Waltham, MA. 02452, anne.carey@mass.gov,  Cell: (857) 208-2810 

Central/West Region:  Raymond Edi-Osagie, QE Director One Federal St. Building 111-2 Springfield, MA 01105, raymond.edi-osagie@mass.gov , Cell: (857) 208-8055 

Southeast Region:  Jamie Savage, QE Director 151 Campanelli Dr., Suite B, Middleboro, MA  02346, jamie.savage@mass.gov,  Cell: (617) 447-5738 

Northeast Region: John Hazelton, QE Director, Hogan Regional Center, P.O. Box A, Hathorne, MA  01937, john.hazelton@mass.gov, Cell: (857) 208-9259 

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