Desktop, Network, Hosting, and Unified Communications Services

Our mission is to provide quality IT infrastructure and digital services, including servers and storage to run applications, the networks needed to access them, and the communications tools for employees to keep in touch with each other and the outside world.

Contact Us


Massachusetts Information Technology Center (MITC)
200 Arlington St, Chelsea, MA 02150


Business Hours 8:30 a.m. - 4:30 p.m.

CommonHelp Service Desk (866) 888-2808


CommonHelp Service Desk (during business hours)

Who we serve

We serve IT professionals in government agencies who build and run their applications on our enabling services, along with all Commonwealth employees using email, telephones, laptop and desktop computers to access the Internet securely and efficiently. We also serve our customers and constituents using Commonwealth applications or communications, from employees working with business applications to constituents interacting with any part of the executive branch of government through email or on the phone. 

We aim to deliver quick, responsive, and round-the-clock service and support to meet the needs of our customers and constituents.