Operations and Service Management

The Operations and Service Management division of EOTSS supports Commonwealth end users and IT support personnel across the state, overseeing software, hardware, voice, and connectivity support.

Streamlined IT support is here!

Commonwealth end users and IT support personnel can now use the same “front door” into EOTSS. Click the link below for more information.

Contact EOTSS 

Contact Us


EOTSS End User IT Service Desk (844) 435-7629

Support for Commonwealth end users and IT support personnel


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Send us an email MassGov@service-now.com

Who we serve

Operations and Service Management oversees Network and Security Services, Voice Services, Data Center Operations, End User Services and IT Service Management, which provide service to all Executive Branch agencies and certain non-Executive branch agencies across the Commonwealth. Operations and Service Management's Facilities team supports EOTSS employees and locations only.


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