Operations and Service Management

Supporting Commonwealth end users and IT support personnel across the state, managing software, hardware, voice, and connectivity support.

About Operations and Service Management

Operations and Service Management is composed of the Network and Security Services, Voice Services, Data Center Operations, End User Services and IT Service Management teams.  These teams support all Executive Branch Agencies along with several Constitutional Offices and Independent Agencies. Operations and Service Management's Facilities team supports EOTSS employees and locations only.

Services and Information

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Phone

EOTSS End User IT Service Desk (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email MassGov@service-now.com

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