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Contact Us
Phone
EOTSS End User Service Desk
(844) 435-7629
24x7x365 support for Commonwealth end users
CommonHelp IT Service Desk
(866) 888-2808
for agency/Secretariat IT help desks and support personnel
Online
EOTSS End User Service Desk
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CommonHelp IT Service Desk
commonhelp.desk@mass.gov
Who we serve
Operations and Service Management oversees Network and Security Services, Voice Services, Data Center Operations, End User Services and IT Service Management, which provide service to all Executive Branch agencies and certain non-Executive branch agencies across the Commonwealth. Operations and Service Management's Facilities team supports EOTSS employees and locations only.
What would you like to do?
Top actions & services
View the EOTSS End User Software and Service Catalog
Learn how to request IT support (end users)
Learn more about EOTSS Enterprise Policies and Standards