Operations and Service Management

The Operations and Service Management division of EOTSS supports Commonwealth agencies across the state, overseeing end user software, hardware, voice, and connectivity support.

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The Commonwealth VPN client is now available to Commonwealth agencies and their authorized business partners!

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Contact Us

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 

MassGov@service-now.com

CommonHelp IT Service Desk commonhelp.desk@mass.gov

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Who we serve

Operations and Service Management oversees Network and Security Services, Voice Services, Data Center Operations, End User Services and IT Service Management, which provide service to all Executive Branch agencies and certain non-Executive branch agencies across the Commonwealth. Operations and Service Management's Facilities team supports EOTSS employees and locations only.

 

What would you like to do?

Top actions & services

Request IT support or services (end users)  Request IT support or services (agency/Secretariat IT help desks and personnel)  Commonwealth VPN Service 

More actions & services

Office 365  ServiceNow  

Related organizations to Operations and Service Management

• Executive Office of Technology Services and Security