The Operations and Service Management division of EOTSS supports Commonwealth agencies across the state, overseeing end user software, hardware, voice, and connectivity support.
EOTSS Standard Service Offerings
Check out our new EOTSS Standard Service Offerings page on mass.gov! This page is the hub for information on current standard service offerings, including Commonwealth VPN, MassVoice, End User Support and ServiceNow. Check back often as we continue to update the site!
Contact Us
Phone
24x7x365 support for Commonwealth end users
for agency/Secretariat IT help desks and support personnel
Online
Who we serve
Operations and Service Management oversees Network and Security Services, Voice Services, Data Center Operations, End User Services and IT Service Management, which provide service to all Executive Branch agencies and certain non-Executive branch agencies across the Commonwealth. Operations and Service Management's Facilities team supports EOTSS employees and locations only.