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Operations and Service Management

Supporting Commonwealth end users and IT support personnel across the state, managing software, hardware, voice, and connectivity support.

About Operations and Service Management

Operations and Service Management is composed of the Network and Security Services, Voice Services, Data Center Operations, End User Services and IT Service Management teams.  These teams support all Executive Branch Agencies along with several Constitutional Offices and Independent Agencies. Operations and Service Management's Facilities team supports EOTSS employees and locations only.

Services and Information

End User Support Services
End User Support Services 
Request IT Support or Services
Request IT Support or Services 
ServiceNow
ServiceNow Platform 
Network Security Services
Network Security Services 
EOTSS Enterprise Policies and Standards
Technology Standards & Guidelines 

What would you like to do?

See who supports your Secretariat  View the EOTSS Product and Service Catalog  Learn more about how we're streamlining IT support 

Related organizations

Contact Us

Phone

EOTSS End User IT Service Desk (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email MassGov@service-now.com
Learn more about how we're streamlining IT support 

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