offered by
Department of Public Utilities
Gas Division
related to
Natural Gas Industry

Renew a gas supplier or retail agent license

Information on how to renew a gas supplier or retail agent license
Applicants will hear back within 20 business days after submitting a completed application

Contact

DPU Gas Division

Phone

(617) 305-3545

Open M-F 9am- 5pm

Online

For questions related to your gas bill GasBilling.Inquiries@mass.gov
For other gas inquiries Non-BillingGas.Inquiries@mass.gov
Learn more about this organization 

The Details

What you need

Gas suppliers and retail agents should mail: 

  1. a complete application
  2. a $100 check made out to the Department of Public Utilities 
    • Sorry, we cannot accept other forms of payment
  3. an additional paper copy of the application
  4. an electronic copy of the application on CD-ROM or USB key

If you are requesting that some information in the application be kept confidential, you must also provide:

  1. a motion for protective treatment
  2. an unredacted copy of the materials for which protection is sought (with each page as marked confidential)
  3. a redacted (or public) copy of the materials

Fees

Name Fee Unit
Gas supplier and retail agent license application $100 per license application

How to renew

Download the applicable form below and mail all of the information to:

Department of Public Utilities
c/o Mark D. Marini, Secretary
One South Station, 5th Floor
Boston, MA 02110

Next steps

  1. License application review

    After reviewing your application, we will contact the regulatory contact listed on the application by phone or email to if we have any questions.  If we do not have questions, you will not hear from us.  The Department has 20 business days after the submission of a completed application to approve or deny the application. 220 CMR 14.02(2)(d). 

  2. DPU notification

    If the DPU approves your renewal application, we will notify the regulatory contact listed on the application via a letter in the mail.

  3. Requirements to remain licensed

    Gas suppliers and retail agents must:

    1. File updated information to the DPU within 30 days of any material change in its license information. 220 CMR 14.04(2).
    2. Submit a yearly renewal application if it wishes to remain licensed. 220 CMR 14.04(2).

More info

  1. When must a licensed gas supplier or retail agent submit a license renewal application?
    • You must submit your renewal application annually no later than the date provided by the DPU on your license approval letter.  This renewal date will be the 1st of the month in which you received your original license.  We recommend that you don’t wait and submit your renewal application 1-2 months before the date provided on the license approval letter.
  2. Can a renewal application be submitted for an expired license?
  3. What information does the DPU consider when reviewing the license renewal?
    • The Department reviews the following information:
      1. The submitted renewal application
      2. The number and type of customer complaints that the DPU's Consumer Division received for the renewing gas supplier or retail agent over the last year
      3. Any other information the DPU deems relevant to your application
  4. How does a gas supplier or retail agent know whether it is approved to serve residential customers?
    • Your approval letter will indicate whether you may serve residential customers.
    • The DPU’s list of licensed gas suppliers and retail agents will indicate whether you are licensed to serve residential customers.  If there is an “R” in the RCI column on the same line as the Company’s name, then the competitive supplier or retail agent is licensed to serve residential customers.
  5. Does the renewal license application need to be notarized?
    • Yes, the renewal license application must be notarized.

Downloads

Gas Supplier License Application for Renewal Applicants (DOCX 31.91 KB)
Gas Retail Agent License Application for Renewal Applicants (DOCX 30.75 KB)

Contact

Address
Department of Public Utilities
One South Station, 5th Floor, Boston, MA 02110
directions 
Phone
(617) 305-3545

Open M-F 9am- 5pm

Online
For questions related to your gas bill GasBilling.Inquiries@mass.gov
For other gas inquiries Non-BillingGas.Inquiries@mass.gov
Learn more about this organization 

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