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One Care Early Indicators Project (EIP) Reports

MassHealth, the One Care Implementation Council, and the University of Massachusetts Medical School collaborated to monitor, assess, and report on early indicators of eligible MassHealth members’ perceptions of and early experiences with One Care

The Early Indicators Project (EIP) used multiple methods to gather qualitative and quantitative data from various sources: focus groups, surveys, MassHealth enrollment data, the MassHealth Customer Service Team (CST), the One Care Ombudsman (OCO), Serving the Health Insurance Needs of Everyone (SHINE), and the One Care plans.

The EIP project was completed in May 2015. Final reports and other resources from the project are available below.

EIP Survey Reports

Additional Resources for EIP Survey Reports

One Care EIP Survey 2 Report (PDF 2.13 MB)

One Care EIP Survey 2 Report (DOC 311 KB)

One Care EIP Survey 2 (PDF 192.04 KB)

One Care EIP Survey 2 (DOC 311 KB)

One Care EIP Survey 1 Report (PDF 934.8 KB)

One Care EIP Survey 1 Report (DOC 322 KB)

EIP Focus Group Reports

Additional Resources for EIP Focus Group Reports

Summary One Care Focus Group Springfield Spanish Speaking Enrollees (DOC 84.5 KB)

Summary One Care Focus Group Springfield Spanish Speaking Enrollees (PDF 369.47 KB)

Summary One Care Focus Group Worcester Auto Enrolled Members (DOC 106.5 KB)

Summary One Care Focus Group Worcester Auto Enrolled Members (PDF 505.41 KB)

Preliminary Findings from a Focus Group with Early Self-Selected One Care Enrollees (PDF 484.94 KB)

Preliminary Findings from a Focus Group with Early Self-Selected One Care Enrollees (DOC 82.5 KB)

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EIP Monthly Enrollment Data Reports

Additional Resources for EIP Monthly Enrollment Data Reports

EIP Monthly One Care Enrollment Data Report—September 2014 (PDF 467.16 KB)

EIP Monthly One Care Enrollment Data Report—September 2014 (DOC 2.94 MB)

EIP Monthly One Care Enrollment Data Report—August 2014 (PDF 535.72 KB)

EIP Monthly One Care Enrollment Data Report—August 2014 (DOC 2.91 MB)

EIP Monthly One Care Enrollment Data Report—July 2014 (PDF 535.14 KB)

EIP Monthly One Care Enrollment Data Report—July 2014 (DOC 2.96 MB)

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EIP Monthly CST One Care Activity Reports

Additional Resources for EIP Monthly CST One Care Activity Reports

EIP Monthly CST One Care Activity Report—September 2014 (PDF 292.89 KB)

EIP Monthly CST One Care Activity Report—September 2014 (DOC 439.5 KB)

EIP Monthly CST One Care Activity Report—July 2014 (PDF 283.32 KB)

EIP Monthly CST One Care Activity Report—July 2014 (DOC 387.5 KB)

EIP Monthly CST One Care Activity Report—June 2014 (PDF 235.31 KB)

EIP Monthly CST One Care Activity Report—June 2014 (DOC 217 KB)

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EIP Quarterly Reports

Additional Resources for EIP Quarterly Reports

First Quarter 2014 Indicator Data (PDF 637.5 KB)

First Quarter 2014 Indicator Data (DOC 4.37 MB)

Fourth Quarter 2013 SHINE One Care Encounter Data (PDF 448.69 KB)

Fourth Quarter 2013 SHINE One Care Encounter Data (DOC 3.25 MB)