Change multifactor authentication (MFA) options for MyMassGov

MyMassGov uses multifactor authentication (MFA) to keep user information safe and secure. Learn how to change the MFA options for your account.

Follow these steps to log in to MyMassGov and change the MFA settings in your personal or business account. 

1. Log in to MyMassGov 
   • Need help logging in? This article can help.  
2. Once you're logged in, click on the down arrow next to your user profile icon in the banner at the top right-hand corner of the screen                                                                                                                              
3. Click on Account Settings 
4. Select Multi-Factor Authentication on the left-hand side of the account settings page
   • Note that any MFA methods that are already set up are indicated by a green circle next to them 
5. On the right-hand side of the “Multi-Factor Authentication (MFA) Methods” page, click on Update MFA Methods 
6. You’ll be brought to a “Change your MFA settings” screen to choose the MFA setting you’d like to change
   • Note that SECONDARY PHONE (VOICE & TEXT MESSAGE) will only appear here if you already have a primary PHONE (VOICE & TEXT MESSAGE) option set up 

To change your authenticator app:

Update

1. Click on ‘Authenticator app’*
2. If you already have an authenticator app set up, you will see two options:
   1. Update authenticator app
   2. Remove authenticator app
3. Click on ‘Update authenticator app’
4. Open your authenticator app
5. Scan the QR code with your phone
6. Enter the code you receive in the ‘Verification code’ field
7. Click ‘Continue’

(See directions for setting up an authenticator app if you need help). 

  8.  When your change has been successfully completed, you will see a confirmation page 

  9.  Click ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you’re finished

*NOTE: If an authenticator app has not been set up, you will be taken to a page to complete the process. 

Remove

1. Click on ‘Authenticator app’
2. If you already have an authenticator app set up, you will see two options:
   1. Update authenticator app
   2. Remove authenticator app
3. Click on ‘Remove authenticator app’
4. At the next screen, either confirm you would like to remove your authenticator app by clicking ‘Yes, remove this method’ or ‘No, keep this method’ to cancel out of the change process
5. When your change has been successfully completed, you’ll see a confirmation page
6. Click ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you are finished

To change your primary phone (voice and text):

Update

1. Click ‘Primary phone number (voice and text)*
2. If you have a Primary phone number (voice and text) set up, you will see two options:
   1. Update phone number
   2. Remove phone number
3. Click on ‘Update phone number’
4. At the next screen, enter the updated phone number you’d like to link to your account
5. Click either ‘Text Me’ or ‘Call Me’
6. Enter the code you receive in the ‘Verification code’ field

(See directions for setting up Phone (voice and text) authentication if you need help).

7. When your change has been successfully completed, you’ll see a confirmation page
8. Click ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you are finished.

*NOTE: If a Primary phone (voice and mail) has not been set up, you will be taken to a page to do so.

Remove

1. Click ‘Primary phone number (voice and text)*
2. If you have a Primary phone number (voice and text) set up, you will see two options:
   1. Update phone number
   2. Remove phone number
3. Click ‘Remove phone number’
4. At the next screen, either confirm you would like to remove your primary number by clicking ‘Yes, remove this method’ or ‘No, keep this method’ to cancel out of the change process
5. When your change has been successfully completed, you will see a confirmation page 
6. Click on ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you are finished

NOTE: If you remove your primary phone number as a method and you have a secondary phone number set up, the secondary phone number will become the primary phone number.

To change your secondary phone (voice and mail):

1. Click ‘Secondary phone (voice and text)’*
2. Follow the same process as updating or removing Primary phone (voice and text)

*NOTE: A secondary phone number will only show if the primary phone number has already been set up as a method.