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Reset your MyMassGov password

Get directions to reset your MyMassGov password if you forget it.
Log in to MyMassGov 

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The Details

What you need

If you have a MyMassgov account and forget your password, you can reset it using the "Forgot password" link.

How to reset

Steps to reset your password

  1. Go to MyMassGov and enter your email address. 
  2. Select the "Forgot password" link.
  3. Verify your email address:
    1. Enter your email address in the “Forgot Password?” screen. 
    2. Select “Send verification code”. An email will be sent to the address you entered. 
    3. Enter the code from your email and enter it into the “Verification code” box in MyMassGov.
    4. Select "Verify."
      1. See "More Info" below on this page if you don't receive an email or your code doesn't work. 
  4. Verify your account:
    1. Choose whether to receive a verification code by text or phone call.  
    2. Select “Send verification code.” 
    3. Enter the code you received into the “Enter code” box in the “Verify your account” screen.
    4. Select "Verify."
  5. Enter a new password in the “New Password” field in MyMassGov.
  6. Re-enter it in the “Confirm New Password” field.
  7. Select "Continue."

Next steps

Password reset is complete

When your password reset is done, you'll be logged in and brought to the “Welcome” screen. 

More info

If you don't receive an email with the verification code:

  • Check your email spam folder for the message
  • If you have more than one email address, make sure you're looking for the message in the right mailbox. The message will be sent to address you used to log in to your account.
  • Make sure you entered the email address correctly.
  • If you still haven’t received a code after taking steps 1-5, check that you are in the account verification screen and not the multifactor authentication (MFA) screen. Verification codes are sent by email after entering your email address. Authentication codes are sent by your authenticator app.

If you enter the code and it doesn’t work:

  • Make sure that you entered it in correctly
  • Each code is good for five minutes. After five minutes, you will need to select "Get a new code."
  • If you requested a code more than once, make sure that you’re entering the latest one you received

Contact

Online
Contact an agency for help Services and applications using MyMassGov 
Get help with MyMassGov messages Understanding MyMassGov help messages 
Learn about MyMassGov About MyMassGov 

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