After you've set up your MFA, you can log in to your MyMassGov account to change or remove a phone number.
- This page, Change or remove the phone number in your MyMassGov multifactor authentication (MFA) settings, is offered by
- MyMassGov
Change or remove the phone number in your MyMassGov multifactor authentication (MFA) settings
Contacts
MyMassGov Services
The Details
What you need
Follow these steps to log in to MyMassGov and change the MFA settings in your personal or business account.
You will need to be able to login, including access to an MFA method currently in your account and access to the new phone number if you will be replacing a current one.
- Log in to MyMassGov.
- Access your account settings by clicking the link with your email address in the upper right corner.
- Select "Multi-Factor Authentication" on the Account Settings page.
- Select "Update MFA Methods."
- You made need to enter a verification code from your current Authenticator app.
- You’ll be brought to a "Change your MFA settings" screen where you can choose the setting you want to change.
How to change
Option 1: Change your phone number
To change the primary or secondary phone number, follow these steps:
- Select the phone number you want to change.
- If a primary phone has not been set up, you will be taken to a page to do so.
- You will see two options:
- Update phone number
- Remove phone number
- Select "Update phone number."
- Enter the new phone number.
- Select either "Text Me" or "Call Me."
- Select "Send Verification Code."
- Enter the code you receive by text or phone call into the field on the MyMassGov page.
- Select "Verify."
- If you don’t receive a code or the code you got doesn’t work or expires, select "Get a new code" and a new code will be sent to your phone.
- A confirmation will load on the "Account Settings" page when your change has been successfully completed.
- You’ll receive an email confirming that the phone number in your account has been updated.
Option 2: To remove a phone number
You can only remove your phone number if you have another MFA method set up. To remove a primary or secondary phone number, follow these steps:
- Select the phone number you want to remove.
- You will see two options:
- Update phone number
- Remove phone number
- Select "Remove phone number."
- Confirm if you would like to remove your phone number by selecting "Yes, remove this method’ or select "No, keep this method" to cancel the process.
- A confirmation will load on the "Account Settings" page when your change has been successfully completed.
- You’ll receive an email confirming that the phone number in your account has been removed.
Next steps
Update your phone number in other services
MyMassGov doesn’t automatically update other applications you may use. You will need to login to other applications through MyMassGov to update your personal information such as a phone number, email address, or street address. Check the list of services and applications that update information from MyMassGov.