The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
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DOR consists of the following:
Administrative Affairs Division
Child Support Enforcement Division
Division of Local Services
Financial Services Division
Legislative-External Affairs & Policy Division
Office of Diversity and Equal Opportunity
Office of Appeals
Office of the General Counsel
Office of the Taxpayer Advocate
Office of Tax Policy Analysis
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Geoff Snyder, Deputy Commissioner
Kristin Lindquist, Associate Deputy Commissioner, Administrative Affairs & Chief Risk Officer
The Administrative Affairs Division monitors the following DOR functions:
Michele Cristello, Deputy Commissioner
Maureen Ford, Associate Deputy Commissioner
The mission of the Child Support Enforcement Division (CSE) is to make a difference in the lives of children.
CSE does this by enforcing the financial responsibilities of parenthood.
CSE's core functions are to:
Christopher C. Harding, Commissioner
Rachel J. Scannell, Deputy Chief of Staff
The Commissioner is responsible for enforcing Massachusetts:
The Commissioner works with the Secretary of Administration & Finance and members of the Legislature to promote and put into effect DOR's programs.
Communications oversees media relations for the Department, covering issues for:
The Communications Office seeks to connect and engage with the DOR's many stakeholders to find better ways to interact, while honestly sharing ideas and concerns.
Sean Cronin, Senior Deputy Commissioner
The Division of Local Services (DLS) supports local officials in your community to achieve sound fiscal management through guidance, training and oversight.
DLS is responsible for:
DLS meets these responsibilities through:
Marcel Vernon, Deputy Commissioner and Chief Financial Officer
The Financial Services Division monitors the following DOR functions:
William McNamara, Deputy Commissioner
The Legislative-External Affairs & Policy Division (LEAP) brings together the following groups within DOR:
These groups interact with the Department’s various stakeholders which include:
LEAP's goal is to communicate with its stakeholders and speak with one voice.
Allan Motenko, Director
The Office of Diversity and Equal Opportunity (ODEO) is responsible for enforcing the affirmative action policy.
This policy applies to all employment practices and employment programs sponsored by DOR. It prohibits discrimination in employment on the basis of:
If you have a disability and requires publications or tax forms in an alternative format, please send your request to:
Department of Revenue
Office of Diversity and Equal Opportunity
P.O. Box 9557
Boston, MA 02114-9557
Leonard Spector, Director
The Office of Appeals handles tax issues by conducting hearings with taxpayers. These hearings are handled in an informal, consistent, and speedy manner.
Settlements focus on what is in the best interest of the state.
Kevin Brown, General Counsel
Michael Fatale, Deputy General Counsel
The Office of the General Counsel advises the Commissioner and others within the DOR on all aspects of tax and administrative law. The Office also oversees the operations of the Underground Storage Tank Program, and the Criminal Investigations Bureau.
Dana Ackerman, Taxpayer Advocate
The Taxpayer Advocate's role is to identify and put forward solutions for the difficulties which taxpayers encounter. The Advocate:
The Advocate also works with DOR's Problem Resolution Office to achieve its mission.
Kazim Ozyurt, Director
The Office of Tax Policy Analysis provides:
Charlene Hannaford, Deputy Commissioner
The Operations Division provides assistance to Massachusetts taxpayers and practitioners.
Operations is also responsible for increasing taxpayer compliance with existing tax law by locating those who don't file their taxes.
Debra Rokosz, Deputy Commissioner
The Resolution Division works with taxpayers and the other tax divisions to address issues that could not be resolved in the Tax or Operations Division.
William Graham, Deputy Commissioner
The Tax Administration branch of DOR is responsible for end-to-end management of the tax administration process.
Tax Administration consists of:
Stephen Moffatt, Deputy Commissioner
The Tax Division is responsible for promoting voluntary tax compliance.
It achieves this by identifying, educating, and auditing noncompliant taxpayers.
The Tax Division exams the following business and individual tax returns:
The Tax Division has several bureaus with operations throughout Massachusetts as well as across the nation.