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Automobile Insurance Complaints

Company Data

The searchable links below allow examination of consumer complaints against the largest private passenger automobile insurance companies in Massachusetts for the years 2005-2015.  When a consumer files a complaint against an auto insurer with the Division of Insurance, the Division’s Consumer Services Unit is responsible for taking action.  Insurance examiners from the Division work with the consumer and the insurer to gather and analyze information, providing  a resolution which is consistent with the specific insurance contract, law or regulation.  On average, the Division receives between 1,500 and 2,000 consumer complaints annually, including several hundred for automobile-related matters.

  • Automobile Insurance Company Complaints by Year:

    2015 2014 2013  2012  2011  2010  2009  2008 2007, 2006, 2005

  • *Massachusetts automobile insurance reform moved from a fixed-and-established system of rate setting to a managed competition market.

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