Complex Care Assistant Services

This page contains information and updates about the Complex Care Assistant program, which will be established under the CSN Agency Program Regulations at 130 CMR 438.000.

Complex Care Assistant Services Frequently Asked Questions

MassHealth has put together a document to address some frequently asked questions related to the complex care assistant services role. Attached here is a copy of the document. Complex Care Assistant FAQs: English | Spanish

Complex Care Assistant Services Information Session with Providers

MassHealth hosted an information session with CSN agencies and home health agencies who are interested in providing complex care assistant services on June 29th, 2023. Attached here is a copy of the slide deck: Complex Care Assistant Services Information Session with CSN Providers. 

Complex Care Assistant Services Information Session with CCM Members and Families

MassHealth hosted an information session with CCM members and families about complex care assistant services on July 13, 2023. Attached here is a copy of the slide deck: Complex Care Assistant Information Session with CCM Members and Families

During the information sessions MassHealth held with families on July 13^th and July 26^th regarding complex care assistant services, there were questions raised by families that we unfortunately did not have time to answer during the calls. MassHealth has provided responses to questions that were submitted through the Zoom Chat, which can be found here: CCA Info Sessions Chat Questions and Responses

Complex Care Assistant Enhanced Care Services

MassHealth has put together a document providing further clarity on the enhanced care tasks complex care assistants may perform in accordance with 130 CMR 438.415(C). Attached here is a copy of the document: Complex Care Assistant Enhanced Care Services

List of CSN Agencies Providing Complex Care Assistant Services

Below is a list of MassHealth enrolled CSN agencies who have confirmed they are interested in providing complex care assistant services. This list will be updated overtime. 

CSN Agency Name	Service Area	Contact
Aveanna Healthcare	Statewide	Brockton Office: [phone] Brookline Office: [phone] Plymouth Office: [phone] Shrewsbury Office: [phone] Springfield Office: [phone] Waltham Office: [phone] West Springfield Office: [phone] Worcester Office: [phone]
Bayada	Middlesex, Essex, Suffolk, Norfolk, Bristol, and Plymouth counties	[phone]
Commonwealth Clinical Services	Essex, Middlesex, Suffolk and Worcester	[phone]
Cultured Care	Bristol and Plymouth Counties	[phone]
Fortcom Health	Suffolk, Norfolk, Middlesex, Essex, Plymouth, Barnstable, Bristol, and Hampden counties	[phone]
Excel Home Care Services	Hampden, Hampshire, Franklin and Berkshire counties	[phone] x 318
International Health Solutions	Statewide excluding the Cape and the Islands	Brighton Office: [phone] Springfield Office: [phone]
M&L Prodigy Healthcare Inc.	North Shore, Merrimack Valley, Boston, Metro West, and Worcester areas.	[phone]
Marathon Nursing Services	Essex, Middlesex, Suffolk, Norfolk, Bristol, and Plymouth counties	[phone]
Maxim Healthcare	Statewide excluding Nantucket and the Vineyard	Holyoke Office: [phone] Needham Office: [phone] Plymouth Office: [phone] Taunton Office: [phone] Worcester Office: [phone]
Northeast Arc	Essex, Middlesex, Suffolk, Norfolk, and Plymouth counties.	[phone]
Open Door Healthcare Services	Middlesex, Suffolk and Norfolk counties	[phone]
Seraphic Springs Health Care	North Shore, Metro Boston, Merrimack Valley, and Central MA	[phone]
Solace Healthcare Solutions	Suffolk, Norfolk, Plymouth (near Boston area) and Middlesex (near Boston area)	[phone]
Tak Progressive	Worcester and Boston areas	[phone]