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Complex Care Assistant Services

This page contains information and updates about the Complex Care Assistant program, which will be established under the CSN Agency Program Regulations at 130 CMR 438.000.
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Complex Care Assistant Frequently Asked Questions

MassHealth has put together a document to address some frequently asked questions related to the complex care assistant services role. 

Attached here is a copy of the document

Additional Resources for Complex Care Assistant Services

MassHealth has created visual resources to explain the complex care assistant (CCA) program. These include: 

  1. An infographic about how CCM members can get CCA services and how they can find an agency to hire them. PDF | Word
  2. A chart which explains the differences between personal care attendant (PCA), home health aide (HHA) and CCA services. PDF | Word

Complex Care Assistant Enhanced Care Services

MassHealth has put together a document providing further clarity on the enhanced care tasks complex care assistants may perform in accordance with 130 CMR 438.415(C). Attached here is a copy of the document: Complex Care Assistant Enhanced Care Services

Agencies Providing Complex Care Assistant Services

Visit our list of agencies providing CSN services to see which agencies provide CCA services and their hiring policies.

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