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Complex Care Assistant Services

This page contains information and updates about the Complex Care Assistant program, which will be established under the CSN Agency Program Regulations at 130 CMR 438.000.

Table of Contents

Complex Care Assistant Services Frequently Asked Questions

MassHealth has put together a document to address some frequently asked questions related to the complex care assistant services role. Attached here is a copy of the document. Complex Care Assistant FAQs: English | Spanish

Complex Care Assistant Enhanced Care Services

MassHealth has put together a document providing further clarity on the enhanced care tasks complex care assistants may perform in accordance with 130 CMR 438.415(C). Attached here is a copy of the document: Complex Care Assistant Enhanced Care Services

List of CSN Agencies Providing Complex Care Assistant Services

Below is a list of MassHealth enrolled CSN agencies who have confirmed they are interested in providing complex care assistant services. This list will be updated overtime. 

CSN Agency Name  Service Area Contact
Aveanna Healthcare Statewide

Brockton Office: (508) 856-9700

Brookline Office: (857) 505-6924

Plymouth Office: (508) 591-4113

Shrewsbury Office: (508) 842-5809

Springfield Office: (413) 731-3050

Waltham Office: (781) 373-1113

West Springfield Office: (413) 205-1696

Worcester Office: (508) 421-6800

Bayada Middlesex, Essex, Suffolk, Norfolk, Bristol, and Plymouth counties (617) 427-1001
Commonwealth Clinical Services Essex, Middlesex, Suffolk and Worcester (617) 846-7676
Concordia Homecare Bristol, Norfolk, Suffolk, Metro Boston, and parts of Plymouth

(774) 296-8072

Cultured Care Bristol and Plymouth Counties (508) 379-9060
Fortcom Health Suffolk, Norfolk, Middlesex, Essex, Plymouth, Barnstable, Bristol, and Hampden counties (617) 229-6161
Excel Home Care Services Hampden, Hampshire, Franklin and Berkshire counties (413) 583-2005 x 318
International Health Solutions Statewide excluding the Cape and the Islands

Brighton Office: (617) 580-5000

Springfield Office: (413) 734-5200

M&L Prodigy Healthcare Inc. North Shore, Merrimack Valley, Boston, Metro West, and Worcester areas. (978) 737-9050
Marathon Nursing Services Essex, Middlesex, Suffolk, Norfolk, Bristol, and Plymouth counties (617) 648-9800
Maxim Healthcare Statewide excluding Nantucket and the Vineyard

Holyoke Office: (413) 746-3711

Needham Office: (781) 400-7080

Plymouth Office: (508) 747-3521

Taunton Office: (508) 622-3225

Worcester Office: (508) 754-8205

Northeast Arc Essex, Middlesex, Suffolk, Norfolk, and Plymouth counties.  (978) 646-5200
Open Door Healthcare Services Middlesex, Suffolk and Norfolk counties (855) 237-6736
Seraphic Springs Health Care North Shore, Metro Boston, Merrimack Valley, and Central MA (781) 780-6515
Solace Healthcare Solutions Suffolk, Norfolk, Plymouth (near Boston area) and Middlesex (near Boston area) (617) 506-5717
Tak Progressive Worcester and Boston areas (617) 884-5400

 

 

Complex Care Assistant Services Information Session with Providers

MassHealth hosted an information session with CSN agencies and home health agencies who are interested in providing complex care assistant services on June 29th, 2023. Attached here is a copy of the slide deck: Complex Care Assistant Services Information Session with CSN Providers

Complex Care Assistant Services Information Session with CCM Members and Families

MassHealth hosted an information session with CCM members and families about complex care assistant services on July 13, 2023. Attached here is a copy of the slide deck: Complex Care Assistant Information Session with CCM Members and Families

During the information sessions MassHealth held with families on July 13th and July 26th regarding complex care assistant services, there were questions raised by families that we unfortunately did not have time to answer during the calls. MassHealth has provided responses to questions that were submitted through the Zoom Chat, which can be found here: CCA Info Sessions Chat Questions and Responses

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