Office of Security and Operations

Supporting Commonwealth end users and IT support personnel across the state, managing software, hardware, voice, and connectivity support.

About The Office of Security and Operations

The Office of Security and Operations is composed of the End User Services, Network and Security Services, Voice and Communication Services, Cybersecurity Operation Services, Datacenter Services, Hosting Operation Services and IT Service Management teams.  These teams support all Executive Branch Agencies along with several Constitutional Offices and Independent Agencies.

Services and Information

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Contact Us

Phone

EOTSS End User IT Service Desk (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email MassGov@service-now.com

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