Strengthening Resident and Family Council Engagement

Resident and family councils are essential to foster meaningful engagement between nursing home residents, their families, and facility leadership to improve person-centered care and the quality of resident life.

As part of its commitment to improve the quality of services provided in all nursing homes across the Commonwealth, the Department of Public Health launched the Resident and Family Council Engagement Initiative in March 2017.

The Strengthening Resident and Family Council Initiative worked with skilled nursing facility staff, residents, and family members to develop, enhance, and sustain resident and family councils through education and training opportunities. The Department engaged the Massachusetts Coalition for the Prevention of Medical Errors on this Initiative, which extended through December 2017.

All Massachusetts skilled nursing facilities were invited to participate in the Initiative and were encouraged to include residents and their family members as part of the facility’s project team. Participating facilities took part in webinars, workshops, and other learning opportunities to help improve their resident and family councils.

Resources for Nursing Homes

These resources developed during the Strengthening Resident and Family Council Initiative are now available for all skilled nursing facilities.

Activity Guide

Webinars

To access a recording of each webinar, please visit the Massachusetts Coalition for the Prevention of Medical Errors website.

Presentation Slide Sets

Town Hall Presentation

This important initiative was supported by the Department through the Civil Monetary Penalty (CMP) fund, which provides Massachusetts with funding to support activities to improve the quality of care or improve the quality of life of nursing home residents in the Commonwealth.

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