The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
The Commonwealth Information Warehouse (CIW) brings together a subset of the financial, budgetary, human resource, payroll and time reporting information maintained in dedicated and separate systems by individual agencies. CIW provides access to integrated, common data that supports timely, well informed business decisions to authorized users through a centralized and integrated repository.
This service includes:
Support services include:
Service is available Monday through Friday 9:00 AM to 11:00 PM.
Please note: HRCMS , MMARS, and LCM data available at 9:00 AM is from previous 1 day cycle.
The EOTSS Service Management Office has standard processes to managing incidents, requests and changes.
Outages or urgent issues should be reported by phone to receive the quickest response 1-866-888-2808.
*Incidents, requests, or changes that are outside the scope of the defined service description or normal service hours will be direct charged to the customer.
The following reporting information is provided to customers as part of this service:
Monthly report will be made available to the CIW Governance Board summarizing the project status, post-production support and customer outreach activities.
This is a request for assistance connecting to CIW.
2 Days (may be longer depending upon installation requirements* )
Up to 14 Days depending on complexity of request*.
Up to 14 Days depending on complexity of request**.
*For new service requests only. To manage existing requests, please log into ServiceNow.
** EOTSS support teams will work with customers to determine the necessary lead time.
Users must have a UAID password to access the Information Warehouse and must protect that password. It is the responsibility of the Departmental Security Officer to confirm the business need for the user's request by checking with the user's supervisor and to notify the Information Security Unit whenever a change in the user's status affects the need for access.
For your convenience, you may also consult the detailed list of customer responsibilities in the attached description of services document.
For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.
Download a complete listing of all chargeback rates