Multifactor authentication (MFA) for MyMassGov

When you use MyMassGov to access state services, you'll be asked to set up MFA. Setting up MFA when you register for a MyMassGov account keeps your account information more secure.

How MFA protects your information in MyMassGov

Multifactor authentication is a method of securing your online accounts. It protects your information by requiring more than just your password when you log into an account. This way, even if someone does get your password, they don't have everything they would need to log in. MFA codes change frequently, so each time you log in, you'll need to request or retrieve a new code.

MyMassGov asks you to set up your MFA when you create an account, or the first time you login after creating one. You can set up to receive your MFA codes through an authenticator app or by text, or phone at up to two different phone numbers. We strongly recommend using at least two methods, and including at least one phone number in your account.

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The MyMassGov MFA process

Follow the steps below to set up MFA for your MyMassGov account.

Steps to set up MFA:

1. Make sure you have one of the following, which is necessary to set up MFA:
   1. An authenticator app on your mobile device or in your browser
   2. A phone with SMS messaging
   3. A phone number where you can receive calls
2. Choose the MFA method(s) you'd like to set up:
   1. You can set up one or two phone numbers and an authenticator app
   2. We recommend setting up at least two methods so that you have a backup available in case you lose access to the method you're using
   3. One of these methods should be a phone number
3. Register for or log in to your MyMassGov Personal or Business account.
4. When you reach the "Choose an Authentication Method" screen, select the MFA options you would like to use. See Set up multifactor authentication (MFA) for a MyMassGov account for additional information on how to complete the process.

After you've set up MFA, you can return to your account settings to edit them. You can add a phone number to your MFA methods, or change or remove your MFA phone number or authenticator app. methods at any time.  For these and other questions, visit the MyMassGov Help Center.  

If you're having problems and need to reset your MFA, learn how to Reset Multifactor Authentication for MFA. 

How to set up multifactor authentication  More questions about MyMassGov? Go to our Help Center.