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WIC phone appointments
As part of our COVID-19 response, WIC will do appointments by phone to align with social distancing efforts in Massachusetts. WIC is committed to providing families with continued support now and in the days ahead.
The following information will help WIC families complete WIC phone appointments successfully.
What to expect
A WIC staff member will call you at the phone number you provided to your local WIC office. You will be asked a series of personal questions, so find a private, quiet space to complete the appointment. The WIC staff member will enter information into a computer, so you may experience short delays during the conversation.
If possible, have this page open in order to make it easier to access the information needed to complete the appointment. You may also be asked to send images of documents electronically to your local office's secure email. The WIC staff person will let you know what you need to do to complete the appointment by phone.
Other Information Needed
If you have measurements for height/length, weight or an iron check from a recent doctor visit, you can share those with the WIC staff person. If you do not have any recent measurements, the appointment will be completed without them.
Food List Changes in Response to Coronavirus (COVID-19)
WIC is working with stores to ensure contract infant formula is available. Please check at customer service if the infant formula shelf is empty. We are aware that there are periods when food and formula are not immediately available on the shelves; please be patient with your grocers as they are working hard to stock their shelves.
We know that some WIC foods have been difficult to find at times and shopping for WIC foods can be challenging. To help ease the shopping experience, we are pleased to announce WIC Cards can now be used at the Self-Checkout lanes at:
- Price Rite
- Star Market
- Stop & Shop Supermarkets
- Walmart Supercenter
In addition, WIC has increased the allowable options for eggs, yogurt and cereal and has temporarily expanded our food list to include additional options for whole grain bread:
- Helpful tips for Shopping with WIC During Covid-19 (PDF) | (DOCX)
- Helpful tips for Shopping with WIC During Covid-19 — Spanish (PDF) | (DOCX)
Whole wheat/whole grain bread
Allowable sizes now include 20 oz. loaves.
- Market Basket Whole Wheat
- Nature's Own Whole Wheat
- Sara Lee Classic Whole Wheat
(Can be purchased with benefits for “16 oz. Bread/Whole Grains”.)
Check the expanded WIC Approved Food Guide for a complete listing of WIC foods.
In addition, please be aware that if the store brand of fluid milk in the dairy case is not available, you are able to purchase the equivalent name-brand product with your WIC benefits. Organic and specialty milks, however, are not authorized.
Get in touch
Call us at (800)-942-1007 or (617)-721-6601 weekdays Monday through Friday 9 a.m. to 5 p.m. If you hear a recording, please leave a message with your name and telephone number, and we will respond the same business day. You can also email us with any questions about WIC nutrition services and enrollment.
Contact for WIC COVID-19 Updates
Monday through Friday 9 a.m.–5 p.m. If you hear a recording, please leave a message with your name and telephone number. You can also call your Local WIC Office directly. All local programs are answering phones and/or returning messages.