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WIC phone appointments
As part of our COVID-19 response, WIC will do appointments by phone to align with social distancing efforts in Massachusetts. WIC is committed to providing families with continued support now and in the days ahead.
The following information will help WIC families complete WIC phone appointments successfully.
What to expect
A WIC staff member will call you at the phone number you provided to your local WIC office. You will be asked a series of personal questions, so find a private, quiet space to complete the appointment. The WIC staff member will enter information into a computer, so you may experience short delays during the conversation.
If possible, have this page open in order to make it easier to access the information needed to complete the appointment. You may also be asked to send images of documents electronically to your local office's secure email. The WIC staff person will let you know what you need to do to complete the appointment by phone.
Other Information Needed
If you have measurements for height/length, weight or an iron check from a recent doctor visit, you can share those with the WIC staff person. If you do not have any recent measurements, the appointment will be completed without them.
Temporary Food List Changes in Response to Coronavirus (COVD-19)
WIC is working with stores to ensure contract infant formula is available. Please check at customer service if the infant formula shelf is empty. We are aware that there are periods when food and formula are not immediately available on the shelves; please be patient with your grocers as they are working hard to stock their shelves.
We know it has been challenging to find some WIC foods and shopping for WIC foods can be challenging. To help ease the shopping experience we are pleased to announce that, effective Wednesday, May 13th, WIC is now allowed at Walmart Self-Checkouts. Please see Find WIC Approved Stores or the “WIC Stores” icon on the WICShopper App for a complete listing of all authorized WIC retailers, including Walmart. You can download the WICShopper app at www.ebtshopper.com. In addition, WIC has temporarily expanded our food list to add options for some hard to find items. Check the expanded food list to see what has been added.
In addition, please be aware that if the store brand of fluid milk in the dairy case is not available, you are able to purchase the equivalent name-brand product with your WIC benefits. Organic and specialty milks, however, are not authorized.
Get in touch
Call us at (800)-942-1007 or (617)-721-6601 weekdays Monday through Friday 9 a.m. to 5 p.m. If you hear a recording, please leave a message with your name and telephone number, and we will respond the same business day. You can also email us with any questions about WIC nutrition services and enrollment.