MassWorkforce WIOA OSCC Operations policy issuances

MassWorkforce WIOA OSCC Operations policy issuances

08 - OSCC Operations Policy Issuances

Issuance: 100 DCS 08.130  Issued: 04/10/2024     Policy Q&A Progressive Discipline for Challenging Customers 08-130A: Security Incident Report 08-130B: MSP Police Contact Sheet​​​​​​​ 08-130C: Sample Short-Term Suspension/Barring Letter​​​​​​​ 08-130D: Long-Term Suspension/Barring Appeal Form

Issuance: 100 DCS 08.129  Issued: 01/29/2024 Supplemental Funds - MassHire Emergency Assistance Shelter Engagement - REVISED 08-129A: Scope of Work Template 08-129B: Budget Template 08-129C: Shelter Work Report Narrative Template

Issuance: 100 DCS 08.128  Issued: 12/21/2023 Job Order Process for Businesses Hiring Sheltered Immigrants

Issuance: 100 DCS 08.127  Issued: 10/17/2023 Guidance for Serving Immigrants in Emergency Assistance Shelters

Issuance: 100 DCS 08.126  Issued: 03/07/2023 Workforce System Change Notification 08-126A: Workforce System Change Notification Form (Revised)

Issuance: 100 DCS 08.125  Issued: 08/27/2021 American Sign Language Services – REVISED

Issuance: 100 DCS 08.124  Issued: 08/26/2021 JobQuest: Connect with a Career Coach 08-124A: Connect to Career Coach Plan Template

Issuance: 100 DCS 08.123  Issued: 04/09/2021 Training Expenditure Requirement under WIOA – TEMPORARY WAIVER 08-123: Appendix - Training Expenditure Implementation Guidance

Public Access Planning Items Needed: Floor Plan and Narrative for Public Access  Information Needed for Security Personnel Issuance: 100 DCS 08.122  Issued: 04/08/2021 08-122A: Checklist for Staff Presence and Public Access Confirmation Form

Issuance: 100 DCS 08.121.2  Issued: 01/24/2023 MassHire Virtual Service Delivery Requirements 08-121-2A: Virtual Service Customer Flow 08-121-2B: Barriers Matrix 08-121-2C: Android Phone Scanning Instructions 08-121-2D: iPhone or iPad Scanning Instructions

Issuance: 100 DCS 08.120  Issued: 07/09/2020 Limited English-Speaking Resources for MassHire Career Center Seminar (CCS) 08-120: Language Translation Chart for CCS and Initial RESEA Videos and PPTs

Issuance: 100 DCS 08.118  Issued: 03/24/2020 MassHire Staff Protocols and Messaging Amid COVID-19 08-118A: COVID-19 Walk-in Service Poster, English 08-118B: COVID-19 Walk-in Service Poster, Spanish

Issuance: 100 DCS 08.117.1  Issued: 02/01/2021  MassHire Career Center Situational Office Closings 08-117-1A: Policy Q&A

WIOA Priority of Service for Jobseeker Customers Issuance: 100 DCS 08.116  Issued: 11/26/2018 08-116A: Examples of Local Area Priority of Service Populations 08-116B: Definitions

Issuance: 100 DCS 08.115  Issued: 05/01/2018 Outreach and Tracking Requirements for Hurricane Impacted Individuals – Updates 08-115A: Updated Hotel Tracking Spreadsheet (Blank Form) 08-115B: Weekly Report on Hurricane Related Activities (Word template) 08-115C: Rapid Response Assessment Form (Spanish & English) – to assist with MOSES registration

Issuance: 100 DCS 08.114  Issued: 04/18/2018 RMV Special Recruitment 08-114A: Process for Tracking Potential Candidates

Issuance: 100 DCS 08.113  Issued: 03/27/2018 MassHire Branding Policy This Policy has been replaced with DCS Policy 31-100

Issuance: 100 DCS 08.112.3  Issued: 10/30/2023 Career Planning Requirements for WIOA Youth, Adult and Dislocated Worker Customers 08-112-3A: Career Planning Elements 08-112-3B: Instructions for Documenting Youth ISS Sections in MOSES

Issuance: 100 DCS 08.111  Issued: 02/06/2018 Standard Operating Procedures for Boards, Career Centers and Fiscal Agents 08-111A: SOP Topics Outline 08-111B: SOP Template

Issuance: 100 DCS 08.110  Issued: 02/06/2018 Functional Guidance by Non-State Management / Supervisory Personnel of DCS Employees Assigned to One-Stop Centers

Issuance: 100 DCS 08.109  Issued: 01/25/2018 Accessibility within the Massachusetts Workforce System WIOA Section 188 08-109A: Oversight and Monitoring Requirements Checklist 08-109B: Suggested Section 188 Checklist 08-109C: ADA Checklist for Existing Facilities 08-109D: ADA Revised 508 Standards Applicability Checklist​​​​

Issuance: 100 DCS 08.108  Issued: 08/22/2017 Interim Employment and Eligibility for Career and Training Services

Issuance: 100 DCS 08.107  Issued: 05/16/2017 Career Center Seminar (CCS) requirements for Massachusetts One Stop Career Centers 2017   08-107A: At A Glance and Explanation Guide   08-107B: Customizable and non-customizable PowerPoint slide deck

Issuance: 100 DCS 08.106  Issued: 11/23/2016 Supportive Services and Needs-Related Payments for Title I Adults, Dislocated Workers and Youth

Issuance: 100 DCS 08.105   Issued: 09/19/2016 Migrant Seasonal Farmworker Requirements Under WIOA   08-105A: MSFW Desk Aid   08-105B: MSFW and MOSES Data Collection

Career Services Under the Workforce Innovation and Opportunity Act  Issuance: 100 DCS 08.104   Issued: 09/19/2016 This Policy is being removed temporarily it’s under revision and will be reposted soon.

Issuance: 100 DCS 08.103.2   Issued: 07/11/2016    Revised: 10/26/2017 Mass Talent Connect 08-103-2A: Mass Talent Connect Tracking in MOSES  08-103-2B: Voucher Availability – Allocation of Slots and Potential Funding 08-103-2C: Massachusetts Talent Connect Justification Form 08-103-2D: Mass Talent Connect Local Area Voucher Invoice Cash Request Form

Issuance: 100 DCS 08.102.1   Issued: 10/30/2023 WIOA Title I Follow-Up Services for Adults, Dislocated Workers, and Youth

Issuance: 100 DCS 08.101.2   Issued: 9/24/2020 Language Services Guidelines to Assist Limited English Proficiency Customers   08-101-2A: Updated Language Services Guidelines to assist LEP Customers 08-101-2B: Language Line Quick Reference Guide 08-101-2C: Report of Usage fillable form

Issuance: 100 DCS 08.100   Issued: 11/13/2015 Career Center Seminar and Facilitator’s Guide UPDATED