Department of Unemployment Assistance (DUA)

At the Department of Unemployment Assistance, we are dedicated to supporting Massachusetts workers through challenging times and assisting employers in navigating the unemployment insurance system.

Unemployment insurance provides temporary payments to eligible workers who lose their job through no fault of their own. Individuals must be able and available to work, and actively searching for a job to receive benefits.

Things you need to know

Updates from DUA

New call center hours

Starting August 1, 2025, new call center hours will be 8:30 a.m. to 4:30 p.m. on Monday through Thursday. DUA will remain open for business on Fridays but call center staff will be working behind the scenes to assist with processing claims and resolving customer requests. This change will not affect your ability to file a claim or request weekly benefits. You can still access all self-service features in Unemployment Services for Workers.

The Boston Re-Employment Center will keep its current hours for in-person customer service by appointment only, including on Fridays.

Accessing Unemployment Services

Before you can request benefits, manage your claim, or conduct business-related actives with DUA, you'll need a MyMassGov account to log in to Unemployment Services. 

Learn more about logging in to Unemployment Services with MyMassGov

Don't have a MyMassGov account? Create one today. 

What you need to know about Unemployment Services

Before Applying for Unemployment

Individual Assistance

While your claim is under review, be sure to meet your claimant responsibilities and complete weekly work search requirements.

Guidance for Federal Workers

If you are a federal employee who has been recently separated from your employment, you may be eligible for unemployment assistance. 

Employer Assistance

Employers are key to ensuring workers receive the unemployment benefits they’re entitled to. Understand your role in the process and stay informed about your responsibilities.

Additional Resources

Contact Us

Due to high call volumes, wait times may be long. Check our FAQ page for answers to common questions before calling us. 

Massachusetts Department of Unemployment Assistance logo

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Thursday. Multilingual call agents are available.

Hearing-Impaired Voice Relay 711
TeleCert Line (617) 626-6338

Request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status line (617) 626-6563

Check your claim or benefit payment status

PIN Selection Line (617) 626-6943

Select or reset your 4-digit personal identification number (PIN)

Direct Deposit Line (617) 626-6570

Set up, change, or cancel direct deposit

Address

Boston Re-Employment Center (by appointment only)
2 Avenue de Lafayette
Boston, MA 02111

Department of Unemployment Assistance information

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback