The Department of Unemployment Assistance supports Massachusetts workers through challenging times and helps employers navigate the unemployment insurance system.
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What you need to know
How to apply as a federal employee
If you're not working due to a government shutdown, you may be eligible for unemployment benefits. Find out how to apply.
Report fraud
Report suspected unemployment benefits fraud to DUA.
How to log in to Unemployment Services
Find out how to create a MyMassGov account to access your Unemployment Services for Workers account
Contact us
The DUA Call Center is open Monday–Thursday, 8:30 a.m.–4:30 p.m. On Fridays, the Call Center is closed so agents can process open claims and respond to requests. DUA’s online services remain available Monday through Friday.
Before calling, please check our FAQ page for answers to common questions.
Online
Unemployment Services for Workers
Log in as a claimant
Unemployment Services for Employers
Log in as an employer or TPA
Phone
Call Center
(877) 626-6800
Open 8:30 a.m.–4:30 p.m., Monday–Thursday. Multilingual call agents are available.
Hearing-Impaired Voice Relay
711
TeleCert Line
(617) 626-6338
Request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status line
(617) 626-6563
Check your claim or benefit payment status
PIN Selection Line
(617) 626-6943
Select or reset your 4-digit personal identification number (PIN)
Direct Deposit Line
(617) 626-6570
Set up, change, or cancel direct deposit