If you need support when using MyMassGov, you need to contact the agency who owns the service or application you are logging into.
- This page, Get agency support for a MyMassGov application, is offered by
- MyMassGov
Get agency support for a MyMassGov application
Contacts
MyMassGov Services
The Details
What you need
Have your username and password on hand to get assistance with creating an account, logging in, using or resetting your Multifactor Authentication (MFA) methods, and other account issues.
If you're seeing an on-screen message, review the list of common MyMassGov issues and solutions for assistance.
How to find
- Visit the MyMassGov Help Center.
- If that doesn't help and you are getting an on-screen message you don't understand, review the list of common issues and their solutions.
- If these pages do not include information or steps that help you, then check the list of services and applications using MyMassGov to find support contact information for the application you're using. If you use MyMassGov for multiple services, contact the one you were using when you had the problem.
- Contact the agency using the contact information listed.