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PUA identity verification instructions

Learn how to verify your identity

Table of Contents

Identity verification

Most claimants for PUA will receive the new fact-finding instructions. Claimants who are asked to verify their identity will need to closely follow the instructions on the fact-finding document, as inaccurate or incomplete information will significantly delay processing.

How do I respond?

Claimants will receive a communication to their email account indicating that their “Pandemic Unemployment Claim # A00-000-0xxx-xxxx needs immediate attention.”

If you follow the instructions in the email by logging into your account, you will see a notification on your portal home page that looks like the image below:

 

We Need More Information From You Image

When you follow the link for “Respond to Fact Finding” above, you will first be advised of your rights as shown below:

Advice of Rights Image

After you check the check-box and click on “Next,” you are presented with introductory instructions explaining why we are asking for the information, the due date, and that you must upload all information at one time.

Instructions

When you click on “Next,” you will be presented with a detailed set of instructions regarding what documents are needed and the form and format of what is acceptable as shown below:

Attachments Image

Once you have uploaded all the information identified in the screen above and hit “Submit,” you will not be able to go back and add more documents.  You will then be presented with a confirmation note and reference number confirming you have provided the information.

Confirmation Image

When uploading documents what file types are acceptable?

File types that you can upload include:

  • bmp
  • csv
  • docdocmdocx
  • dot, dotx, dotm
  • gif, jpe, jpg
  • msg, ods, odt
  • pdf, png, rtf, tiff
  • txt, wps, xls, xlsb, xlsx, xlt, xltm, xml, xps  

If you try to enter a file type other than one of those mentioned above, you will receive a message telling you so.

Do I need to upload all identity verification documents at once?

You can take your time uploading documents but you must enter the documents all during the same web session.  Once you enter “Submit” on the screen shown above, you are locked out from any further uploads. The instructions let you know this.

 

How long will it take for a determination to be issued?

It may take up to two weeks from the day that you submit your documents for a determination to be issued.

Will I receive confirmation my identify verification uploads were received?

Yes. You will receive confirmation on screen that your identity verification fact-finding response has been submitted. Additionally, you will receive a reference number confirming your upload.

If I make a mistake uploading documents, can I revisit the same link to correct it?

You can “clear” the fact finding by closing the screen if you have not yet hit “Submit.” You cannot revisit the link once you hit “Submit”. 

If my identity verification uploads are not sufficient, how will this be communicated?

If the uploads are not sufficient you will receive a denial letter which also gives you  appeal rights.

Contact

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

Online

To access PUA application online: Log in as a claimant 
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