offered by
Department of Unemployment Assistance
related to
Unemployment
Unemployment Information for Employers

Unemployment Insurance (UI) Online

Access your UI Online account as a claimant, employer, or third party administrator (TPA) by using the links below.

Claimants, employers, and third party administrators (TPAs) can log in to their UI Online accounts to file claims, access the Claimant Inbox, report wages, view correspondence, and more. UI Online is available daily from 6 a.m. to 10 p.m.

UI Online is designed to be accessed from a desktop computer or a laptop. If you log in to UI Online from a phone, tablet, or other mobile device, you may not be able to access certain features or time-sensitive correspondence.
View transcript 

What would you like to do?

Top tasks

Log in to UI Online for Claimants 
Log in to UI Online for Employers 

All other tasks

Reset your UI Online password as a claimant 
Apply for unemployment benefits 
Request weekly unemployment benefits 
Respond to requests for information about your unemployment claim 
Respond to requests for information about your employer account 
Log in to UI Online for Third Party Administrators (TPAs) 

What you need to know

UI Online computer requirements 
Schedule a callback or contact DUA as a claimant 
Contact DUA as an employer 
How your unemployment benefits are determined 

Contact Information

Address

Boston Walk-In Center
Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114
directions 

Phone

TeleClaim Center (617) 626-6800

Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

Monday-Friday 8:30 a.m.–4:30 p.m.

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Employer Customer Service Line (617) 626-5075

Monday-Friday 8:30 a.m.–4:30 p.m.

Online

To access UI Online from a computer: Log in as a claimant 
Log in as an employer 
Log in as a TPA 
UI Online computer requirements 
For questions about your claim: Schedule a callback from the TeleClaim Center 

Related Services

Additional Resources

UI Online Claimant User Guide: Claimant Login, Password, and Navigation (PDF 596.45 KB)
UI Online Claimant User Guide: Claimant Activities (PDF 1.43 MB)
UI Online Claimant User Guide: Applying for Benefits (PDF 2.34 MB)
Employer UI Online User Guide (PDF 7.34 MB)
TPA UI Online User Guide (PDF 2.5 MB)
UI Online System Administrator Designation Form (DOCX 35.6 KB)
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