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This page, Unemployment Insurance (UI) Online, is
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This page, Unemployment Insurance (UI) Online, is
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Contact Information
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational, please do not transfer to an agent within the system)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Hearing Impaired Voice Relay
Call Department of Unemployment Assistance, Hearing Impaired Voice Relay at 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system)
Call Department of Unemployment Assistance, Payment Status line (Automated system is operational, please do not transfer to an agent within the system) at (617) 626-6563
Online
To access UI Online from a computer:
Log in as a claimant