Log in links for this page

offered by
Department of Unemployment Assistance
related to
Unemployment Information for Workers
Unemployment
Unemployment Information for Employers

Unemployment Insurance (UI) Online

Access your UI Online account as a claimant, employer, or third party administrator (TPA) by using the links below.

Claimants, employers, and third party administrators (TPAs) can log in to their UI Online accounts to file claims, access the Claimant Inbox, report wages, view correspondence, and more. UI Online is available daily from 6 a.m. to 10 p.m.

UI Online is designed to be accessed from a desktop computer or a laptop. If you log in to UI Online from a phone, tablet, or other mobile device, you may not be able to access certain features or time-sensitive correspondence.

View transcript of Reopen a claim with UI Online 

First time? Start here.

Check eligibility 

What would you like to do?

Top tasks

Log in to UI Online for Claimants  Log in to UI Online for Employers 

All other tasks

Reset your UI Online password as a claimant  Apply for unemployment benefits  Request weekly unemployment benefits  Respond to requests for information about your unemployment claim  Respond to requests for information about your employer account  Log in to UI Online for Third Party Administrators (TPAs) 

What you need to know

UI Online computer requirements  How your unemployment benefits are determined 

Contact Information

Phone

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Hearing Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563

Online

To access UI Online from a computer: Log in as a claimant 
Log in as an employer 
Log in as a TPA 
UI Online computer requirements 

More Information

Related Services

Additional Resources

Unemployment assistance contact form
Information on unemployment and Coronavirus/COVID-19
COVID-19 Unemployment Handbook (Initial claims filed on or after March 15, 2020) (PDF 2.84 MB)
UI Online Claimant User Guide: Claimant Login, Password, and Navigation (PDF 596.45 KB)
UI Online Claimant User Guide: Claimant Activities (PDF 1.43 MB)
UI Online Claimant User Guide: Applying for Benefits (PDF 2.34 MB)
See all 10 
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