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This page, Unemployment Insurance (UI) Online, is part of
This page, Unemployment Insurance (UI) Online, is offered by

Unemployment Insurance (UI) Online

Access your UI Online account as a claimant, employer, or third party administrator (TPA) by using the links below.

Claimants, employers, and third party administrators (TPAs) can log in to their UI Online accounts to file claims, access the Claimant Inbox, report wages, view correspondence, and more. UI Online is available daily from 6 a.m. to 10 p.m.

UI Online is designed to be accessed from a desktop computer or a laptop. If you log in to UI Online from a phone, tablet, or other mobile device, you may not be able to access certain features or time-sensitive correspondence.

View transcript of Reopen a claim with UI Online 

What would you like to do?

Top tasks

Log in to UI Online for Claimants  Log in to UI Online for Employers  Unemployment Insurance (UI) Foreign Language Online Application 

All other tasks

Reset your UI Online password as a claimant  Apply for unemployment benefits  Request weekly unemployment benefits  Respond to requests for information about your unemployment claim  Log in to UI Online for Third Party Administrators (TPAs)  Request a letter verifying your unemployment benefits income 
See all 10 of the what would you like to do section 

What you need to know

Report unemployment benefits fraud  UI Online computer requirements  How your unemployment benefits are determined 

Contact Information

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Hearing Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563

Online

To access UI Online from a computer: Log in as a claimant 
Log in as an employer 
Log in as a TPA 
UI Online computer requirements 

More Information

Related Services

Additional Resources

COVID-19 Unemployment Handbook (Initial claims filed on or after March 15, 2020) (PDF 28.98 MB)
UI Online Claimant User Guide: Claimant Login, Password, and Navigation (PDF 444.57 KB)
UI Online Claimant User Guide: Claimant Activities (PDF 1.43 MB)
UI Online Claimant User Guide: Applying for Benefits (PDF 2.34 MB)
Employer UI Online User Guide (PDF 7.34 MB)
TPA UI Online User Guide (PDF 2.5 MB)
See all 8 
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