Unemployment Insurance (UI) Online

What would you like to do?

Top tasks

Log in to UI Online for Claimants  Log in to UI Online for Employers  Unemployment Insurance (UI) Foreign Language Online Application 

All other tasks

Reset your UI Online password as a claimant  Apply for unemployment benefits  Request weekly unemployment benefits  Respond to requests for information about your unemployment claim  Log in to UI Online for Third Party Administrators (TPAs)  Request a letter verifying your unemployment benefits income 

See all 10 of the what would you like to do section 

What you need to know

Report unemployment benefits fraud  UI identity verification instructions  UI Online computer requirements  How your unemployment benefits are determined 

Contact Information

Department of Unemployment Assistance

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Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Hearing Impaired Voice Relay Call Department of Unemployment Assistance, Hearing Impaired Voice Relay at 711

Payment Status line (Automated system is operational, please do not transfer to an agent within the system) Call Department of Unemployment Assistance, Payment Status line (Automated system is operational, please do not transfer to an agent within the system) at (617) 626-6563

Online

To access UI Online from a computer: Log in as a claimant 

Log in as an employer 

Log in as a TPA 

UI Online computer requirements 

Related Services

• COVID-19 and Unemployment: What you need to know 
• Applying for Unemployment Benefits 
• Managing your Unemployment Benefits 
• Unemployment Insurance (UI) for Employers 
• WorkShare for Workers 
• WorkShare for Employers 

Additional Resources for Unemployment Insurance (UI) Online

Open PDF file, 28.98 MB, for COVID-19 Unemployment Handbook (Initial claims filed on or after March 15, 2020) (PDF 28.98 MB)

Open PDF file, 444.57 KB, for UI Online Claimant User Guide: Claimant Login, Password, and Navigation (PDF 444.57 KB)

Open PDF file, 1.43 MB, for UI Online Claimant User Guide: Claimant Activities (PDF 1.43 MB)

Open PDF file, 2.34 MB, for UI Online Claimant User Guide: Applying for Benefits (PDF 2.34 MB)

Open PDF file, 7.34 MB, for Employer UI Online User Guide (PDF 7.34 MB)

Open PDF file, 2.5 MB, for TPA UI Online User Guide (PDF 2.5 MB)

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