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Reset your UI Online password as a claimant
Apply for unemployment benefits
Request weekly unemployment benefits
Respond to requests for information about your unemployment claim
Respond to requests for information about your employer account
Log in to UI Online for Third Party Administrators (TPAs)
Contact Information
Address
Phone
Monday-Friday 8:30 a.m.–4:30 p.m.
Monday-Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
Employer Customer Service Line
Call Department of Unemployment Assistance, Employer Customer Service Line at (617) 626-5075
Monday-Friday 8:30 a.m.–4:30 p.m.
Online
To access UI Online from a computer:
Log in as a claimant
For questions about your claim:
Schedule a callback from the TeleClaim Center
More Information
Related Services
Additional Resources for Unemployment Insurance (UI) Online
Open PDF file, 2.5 MB, for
TPA UI Online User Guide
(PDF 2.5 MB)