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Department of Transitional Assistance (DTA)

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in seven residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

Protect your benefits from scams

Keep your EBT card and DTA benefits safe

Learn more: Mass.gov/ProtectYourEBT

Más información: Mass.gov/ProtejaSuEBT

  • There have been reports of people receiving scam text messages noting their EBT or P-EBT card has been blocked. This is not from DTA.
    • Never provide your personal information or card number to unidentified callers or in a link provided via text.
  • You are strongly encouraged to change your EBT card PIN before each time you get your benefits to protect against EBT card skimming theft.
    • Call 800-997-2555 (the number on the back of your card) to change your PIN. You do not need a new card.
  • Outreach materials
  • Report fraud

Key Information about DTA

Contact Us


DTA Assistance Line (877) 382-2363

The DTA Assistance Line is open from 8:15 A.M. to 4:45 P.M.


DTA Document Processing Center (617) 887-8765
DTA logo

Who we serve

The Department of Transitional Assistance provides benefits to 1 out of every 7 people in Massachusetts. Those served by the Department include children, older adults, and people with disabilities. Many of those who receive benefits from the Department work.


Featured Topics

Recent news & announcements

Press Release

Massachusetts Residents Advised to Protect Public Benefits from Scams 

7/15/2022 Department of Transitional Assistance

Upcoming Events


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