Finding support for MyMassGov depends on which application you are logging in to.
Contacts
MyMassGov Services
Online
Get help with MyMassGov messages
Understand MyMassGov help messages
Learn about MyMassGov
About MyMassGov
The Details
What you need
If you need support when using MyMassGov, you need to contact the agency who owns the service or application you are logging into. This includes help with logging in, using or resetting your Multifactor Authentication (MFA), or questions about your account.
You may be able to resolve some issues on your own by visiting Understanding MassGov help messages.
How to find
- Try using the Guide to using MyMassGov first.
- If that doesn't help and you are getting a help message, visit Understanding MyMassGov help Messages.
- If these pages do not include information or steps that help you, then check the list of services and applications using MyMassGov to find support contact information for the application you're using. If you use MyMassGov for multiple services, contact the one you were using when you had the problem.
- Contact the agency using the contact information listed.
Contact
Online
Get help with MyMassGov messages
Understand MyMassGov help messages
Learn about MyMassGov
About MyMassGov