Set up a MyMassGov account

Learn how to log in or create a MyMassGov personal or business account.

What you need to know before logging in or creating an account

• The login process is the same for both personal and business accounts. Personal accounts are labeled in a blue banner at the top of the log in page. Business accounts are labeled in green.

• If you need to use MyMassGov both personally and for business, you must create two separate types of accounts

• To keep your information and benefits secure, accounts cannot be shared

If you've already created a MyMassGov account for another site

You can use your current login information to sign in:

1. Go to my.mass.gov
2. Choose on the type of account you're logging into- Personal or Business
3. Enter your email and password 
4. Click 'LOG IN'
5. If you see a ‘Consent to share MyMassGov profile information’ screen, click 'CONTINUE'

Creating a new MyMassGov account

If you don't already have a MyMassGov account, it's easy to create one:

1. Go to my.mass.gov
2. Choose on the type of account type you want to create- Personal or Business
3. Click on 'CREATE AN ACCOUNT'
4. You’ll see the “Consent to share MyMassGov profile information” screen
5. Click ‘CONTINUE’ to agree and create an account 
6. Enter your email address. This must be a valid email address that you can access to get a one-time code for verification.
   
   Note: We recommend using your personal email address for a personal account and the email you use for work for a business account
    
7. Click ‘SEND VERIFICATION CODE' to get a code by email
   
   Note: Keep the tab to the MyMassGov page open, as you'll to come back to it to enter the code 
    
8. You will receive an email from [e-mail] with a one-time verification code 

If you don’t get an email with a code:

• Check your spam or junk folder and make sure you typed in the email address correctly
• If you have more than one email account, you should also make sure you’re looking in the one that you used to create the MyMassGov account you're logging into
• If you’ve requested more than one code, check to make sure you’re entering the most recent one you received
• You can click the ‘Get a new code’ link to try again or if the code expires after 5 minutes 

9. Enter or copy the code from the email into the ‘VERIFY CODE’ box on the MyMassGov page
10. Click ‘VERIFY'
11. Enter your first and last name
12. Click 'CONTINUE'
13. Enter a password that is:

• Between 8 and 64 characters and
• Meets at least three of these four additional requirements:
  • Contains a special character (e.g., @ # $ % ^ & *)
  • Contains a number
  • Contains an uppercase character
  • Contains a lowercase character 

14. Confirm your password by re-entering it
15. Click 'CREATE AN ACCOUNT’ 

Multifactor authentication (MFA)

When you're setting up your account, you'll be asked to choose how you'd like to receive a multifactor authentication (MFA) code. Multifactor authentication is a secure method of verifying whether a user attempting to log in with an email address and password is, in fact, the owner of the account. Codes can be sent to an authentication app on your smartphone, texted to you, or sent by phone call.  When you log in, you may be asked to provide this code in addition to your email and password, to ensure that only someone with your phone can log into your account. Read more about setting up MFA.