Help Using DTA Connect

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

Table of Contents

How to Upload Verifications using DTAConnect Website and Mobile App

How to Upload Verifications to DTAConnect Website and Mobile App

Step 1

Website: Go to www.DTAConnect.com and press “Log In”.

Mobile: Open the DTA Connect mobile app and press “Log In”.

Step 2

Website: Enter your email address and password, then press “LOG IN”.

Mobile: Enter your email and password, then press “Log In.”

Step 3

Website: Press the “Documents” tab at the top of your homepage.

Mobile: Press “Upload”.

Step 4

Website: Press “Send a document to DTA”.

Mobile: Press “Confirm”.

Step 5

Website: Read the instructions, then press “Continue to Step 2”.

Mobile: Select the item you would like to upload. Example: Verification Document.

Step 6

Website: You will receive a pop-up message that requires you to select what kind of document you are sending. Choose a document, then press “Continue to Step 3”.

Mobile: Press “Person”.

Step 7

Website: You will see a pop-up message that will require you to select who the document is about, then press “Continue to Step 4”.

Mobile: Confirm the correct household member is selected.

Step 8

Website: You will see a pop-up message that tells you to “Choose a file to send”.

Mobile: Press the camera icon.

You have 2 options:

Option 1:  Press “Take a Photo”, or

Option 2: Press “Photo Library” if you already have a picture of the verification on your phone.

Step 9

Website: After you attach your first document, you have two options:

Option 1: “Add another file” or

Option 2: “Send to DTA”.

Mobile: You will see a preview of the picture of your verification.

Press the camera icon if you need to take a picture of another verification or select another picture that is already on your phone.

Press “Submit”.

Step 10

Website: Press “Send to DTA” when you are ready to submit all your documents.

Mobile: Press “Confirm” when you are ready to upload all of your verifications.

Step 11

Website: You will receive a pop message indicating “Thank you for using DTA Connect to upload your document”.

Mobile: You will see a pop-up message that says, Upload “Complete”.

How to Lock and Unlock your EBT Card

How to Lock and Unlock your EBT Card on DTA Connect

Step 1

Web: Go to DTAConnect.com and press “Log In.”

Mobile: Open the DTA Connect mobile app and press “Log In.”

Step 2

Enter your e-mail and password, then press "Log In.”

Step 3

Web: Scroll to where you can see your EBT balance, Press “View More.”

Mobile: Next to where you can see your EBT balance, Press “Benefit Detail.”

Step 4

Web: Next to where you can see your EBT Card Number, press “Lock EBT Card.”

Mobile: Under where you can see your EBT Card Number, press “Lock EBT Card.”

Step 5

Web: You will see a pop-up that says “Your card has been successfully locked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully locked.”

Step 6

To unlock your EBT card, follow the same steps and press “Unlock EBT Card.”

Step 7

Web: You will see a pop-up that says “Your card has been successfully unlocked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully unlocked.”

Last updated: February 23, 2023

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