Massachusetts law about telemarketing

A compilation of laws, regulations, cases and web sources on telemarketing law.
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Table of Contents

Massachusetts laws

MGL c.159C  Telemarketing Solicitation

Massachusetts regulations

201 CMR 12 Do Not Call Registry

Federal regulations

16 CFR 310  Telemarketing Sales Rule

47 CFR 64.1200  Restrictions on Telephone Solicitation

Selected case law

Mulhern v. MacLeod , 441 Mass. 754 (2004) 
A private citizen in Massachusetts may sue a telemarketer in Superior Court for violating the Telephone Consumer Protection Act of 1991 (TCPA). 

Do Not Call Registries

Register your number on MA Do Not Call List, Mass. Office of Consumer Affairs and Business Regulation
Register here for Massachusetts "Do Not Call."

National Do Not Call Registry, Federal Trade Commission
Includes information on the program and a form through which to register your number in the national "Do Not Call" Registry

Web sources

Complying with the Telemarketing Sales Rule , Federal Trade Commission
Guidelines for businesses on how to operate within the rule

Massachusetts Do Not Call Registry, Mass. Office of Consumer Affairs and Business Regulation
Includes how to sign up for the "Do Not Call" list, consumer information, and complaint information.

Limiting Unwanted Calls and Emails , Federal Trade Commission
Information on privacy, robocalls, do not call, and more

Telemarketing: How to Have a Quiet Evening at Home , Privacy Rights Clearinghouse, 2016.
Provides helpful information on how to reduce telemarketing intrusions, and how to complain about violators.

The Telemarketing Sales Rule , Federal Trade Commission
Explains the rule, including "Do Not Call" and other provisions

Contact

Phone

Within Massachusetts only

Within Massachusetts only

Online

Reference librarians online Chat with a law librarian 
Reference librarians via email masslawlib@gmail.com

Address

Administrative office (no law library at this location)
2 Center Plaza
9th Floor
Boston, MA 02108
Last updated: September 11, 2018

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