MassHealth Community Behavioral Health Center (CBHC) Incentive Program

The CBHC Clinical Quality Incentive (CCQI) and CBHC Quality and Equity Incentive Program (CQEIP)

Overview

The CBHC Incentive Program aims to support CBHC efforts on continuous quality improvement and to incentivize positive quality and equitable care outcomes for MassHealth members.  To support improvement for both clinical performance on access to care in addition to addressing health inequities, the CBHC Incentive Program is comprised of two components:

• Component 1: The CBHC Clinical Quality Incentive Program (CCQI)
• Component 2: The CBHC Quality and Equity Incentive Program (CQEIP)

The CBHC Clinical Quality Incentive (CCQI) Program component incentivizes MassHealth’s CBHCs to improve timely access and follow-up to appropriate urgent care while reducing unnecessary readmissions for members experiencing a behavioral health crisis who are in need of effective crisis stabilization. The CBHC Quality and Equity Incentive Program (CQEIP) component incentivizes MassHealth’s CBHCs to pursue performance improvements in three domains: demographic and health-related social needs data; equitable quality and access; and capacity and collaboration.  These incentives are part of larger efforts at EOHHS to center equity alongside quality as a pillar of value-based care and as a priority for the state's health care system.

Implementation Plans & Technical Specifications

The Implementation Plans and Technical Specifications provide additional detail related to the implementation and assessment of MassHealth’s CCQI and CQEIP for Performance Years 1 through 5 (2024-2028).

• CBHC Incentive Program: CCQI and CQEIP PY1 Implementation Plan (Updated 02/24/25): PDF | Word
• PY1 Technical Specifications for CCQI and CQEIP: PDF | Word
• Performance Year 2 Technical Specifications for CCQI: PDF | Word
• Performance Year 2 through 5 Technical Specifications for CQEIP: PDF | Word
• Performance Year 2 through 5 Implementation Plan for CCQI and CQEIP: PDF | Word

Performance Year 1 Deliverables and Due Dates

Please find the most up-to-date program deliverables templates, instructions documents, and due dates below. This page will be updated regularly as additional program documents become available.

• Health Quality and Equity Strategic Plan: PDF | Word
• RELDSOGI Data Mapping Deliverable: XLS
• Health-Related Social Needs Assessment Narrative: PDF | Word
• Disability Accommodation Needs Current Practice and Future Plans Report: PDF | Word
• Patient Experience Report: PDF | Word
• PIP Organizational Assessment and Quality Planning Document: PDF | Word
• Disability Competent Care Self-Assessment Report (DCCSAR): PDF | Word 
• Disability Competent Care Self-Assessment Tool (DCAT) CBHC Evaluation Results Form (DCCAT-CERF): XLS 
• HRSN Screening Tool and Plan: PDF | Word
• Disability Competent Care Training Plan: PDF | Word
• Language Access Self-Assessment Survey Guidance Document: PDF | Word

Performance Year 2 Deliverables and Due Dates

• PIP Topic Selection and Planning Report: PDF | Word
• Health Quality and Equity Strategic Plan: PDF | Word
• HRSN Supplemental File Specifications: XLS
• Language Access Supplemental File Specifications: XLS
• Disability Accommodation Needs File Specifications: XLS

Notices and Memorandums

• MEMO: Criteria for Approval: PDF | Word

OnBase Reporting System

• As part of CQEIP, CBHCs will submit narrative deliverables (unless otherwise specified) via OnBase. To request access to the OnBase system, please email [e-mail]. Existing OnBase users can login login here.
• MassHealth can provide additional guidance on how to use and register for OnBase. Please email [e-mail] to request this information.

Questions?

For questions relating to CCQI and CQEIP, reach out to: [e-mail].

Date published:	May 3, 2024
Last updated:	March 4, 2025