Overview
The CBHC Incentive Program aims to support CBHC efforts on continuous quality improvement and to incentivize positive quality and equitable care outcomes for MassHealth members. To support improvement for both clinical performance on access to care in addition to addressing health inequities, the CBHC Incentive Program is comprised of two components:
- Component 1: The CBHC Clinical Quality Incentive Program (CCQI)
- Component 2: The CBHC Quality and Equity Incentive Program (CQEIP)
The CBHC Clinical Quality Incentive (CCQI) Program component incentivizes MassHealth’s CBHCs to improve timely access and follow-up to appropriate urgent care while reducing unnecessary readmissions for members experiencing a behavioral health crisis who are in need of effective crisis stabilization. The CBHC Quality and Equity Incentive Program (CQEIP) component incentivizes MassHealth’s CBHCs to pursue performance improvements in three domains: demographic and health-related social needs data; equitable quality and access; and capacity and collaboration. These incentives are part of larger efforts at EOHHS to center equity alongside quality as a pillar of value-based care and as a priority for the state's health care system.
Implementation Plans, Technical Specifications, and Performance Assessment Methodology Manual
The Implementation Plans, Technical Specifications, and Performance Assessment Methodology Manual provide additional detail related to the implementation and assessment of MassHealth’s CCQI and CQEIP for Performance Years 1 through 5 (2024-2028).
- CBHC Incentive Program: CCQI and CQEIP PY1 Implementation Plan (Updated 02/24/25): PDF | Word
- PY1 Technical Specifications for CCQI and CQEIP: PDF | Word
- CCQI Performance Year 2 Technical Specifications (Updated 08/04/25): PDF | Word
- CQEIP Performance Year 2 through 5 Technical Specifications (Updated 9/25/25): PDF | Word
- Performance Year 2 through 5 Implementation Plan for CCQI and CQEIP: PDF | Word
- CQEIP Performance Year 2 through 5 Performance Assessment Methodology (PAM) Manual: PDF | Word
- CCQI Performance Year 1 through 5 Performance Assessment Methodology (PAM) Manual: PDF | Word
Performance Year 1 Deliverables and Due Dates
Please find the most up-to-date program deliverables templates, instructions documents, and due dates below. This page will be updated regularly as additional program documents become available.
- Health Quality and Equity Strategic Plan: PDF | Word
- RELDSOGI Data Mapping Deliverable: XLS
- Health-Related Social Needs Assessment Narrative: PDF | Word
- Disability Accommodation Needs Current Practice and Future Plans Report: PDF | Word
- Patient Experience Report: PDF | Word
- PIP Organizational Assessment and Quality Planning Document: PDF | Word
- Disability Competent Care Self-Assessment Report (DCCSAR): PDF | Word
- Disability Competent Care Self-Assessment Tool (DCAT) CBHC Evaluation Results Form (DCCAT-CERF): XLS
- HRSN Screening Tool and Plan: PDF | Word
- Disability Competent Care Training Plan: PDF | Word
- Language Access Self-Assessment Survey Guidance Document: PDF | Word
Performance Year 2 Deliverables and Due Dates
- Performance Year 2 Deliverables and Due Dates: PDF | Word
- PIP Topic Selection and Planning Report: PDF | Word
- Health Quality and Equity Strategic Plan: PDF | Word
- Disability Accommodation Needs Screening Report: PDF | Word
- RELDSOGI Data Mapping Deliverable: XLS
- Disparities Reduction Narrative Report: PDF | Word
- Language Access Self-Assessment Survey Guidance Document: PDF | Word
- Patient Experience Survey Practices Questionnaire: PDF | Word
Visit and Demographic Data File Submission Guide
Notices and Memorandums
OnBase Reporting System
- As part of CQEIP, CBHCs will submit narrative deliverables (unless otherwise specified) via OnBase. To request access to the OnBase system, please email Health.Equity@mass.gov. Existing OnBase users can login login here.
- MassHealth can provide additional guidance on how to use and register for OnBase. Please email Health.Equity@mass.gov to request this information.
CQMV Portal Reporting System
As part of the CBHC QEIP, CBHCs will submit quantitative data (unless otherwise specified) via the Clinical Quality Measurement Vendor (CQMV) Portal. Further information to be provided. Access the CQMV-QEIP portal to login or register.
For technical assistance or questions regarding registration please contact the QEIP Help Desk at: qeiphelp@telligen.com.
- Additional detail related to the CQMV-QEIP portal, registration, and file upload is available in the QEIP User Guide: Forthcoming
- If requesting a re-evaluation of original validation results, please use the fillable PDF PY3-5 QEIP Data Validation Re-evaluation Request Form: PDF | Word
The Supplemental File Formats for uploading quantitative data to the portal can be found below:
Questions?
For questions relating to CCQI and CQEIP, reach out to: Health.Equity@mass.gov.
| Date published: | May 3, 2024 |
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| Last updated: | August 26, 2025 |