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Provider User Manuals and Instructional Materials

The provider job aids available for download below are intended to assist users of the EIM/ESM application.
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Getting started

Open PDF file, 56.85 KB,  Virtual Gateway Customer Service Job Aid (posted 4/24/2012) (English, PDF 56.85 KB)
Open DOC file, 309 KB,  Virtual Gateway Customer Service Job Aid (posted 4/24/2012) (English, DOC 309 KB)
Open PDF file, 11.93 KB,  EIM ESM User Acknowledgement Form (posted 2/1/2007) (English, PDF 11.93 KB)
Open DOC file, 33 KB,  EIM ESM User Acknowledgement Form (posted 2/1/2007) (English, DOC 33 KB)
Open DOCX file, 1.87 MB,  Virtual Gateway Legacy Log In Reference Guide (posted 05/19/2024) (English, DOCX 1.87 MB)
Open DOC file, 1.41 MB,  Virtual Gateway Forgot Password for Legacy User Reference Guide (05/19/2024) (English, DOC 1.41 MB)
How to Logon to the Virtual Gateway 
Getting Started 

Manage Enrollment Locations

Open PDF file, 900.52 KB,  Add/Edit Participating Organization Job Aid (English, PDF 900.52 KB)
Open DOC file, 1022 KB,  Add/Edit Participating Organization Job Aid (English, DOC 1022 KB)
Open DOC file, 315.5 KB,  Assign Enrollment Locations Job Aid (English, DOC 315.5 KB)
Open PDF file, 244.73 KB,  Assign Enrollment Locations Job Aid (English, PDF 244.73 KB)

Client Data Entry and Enrollmentassist users who manually enter client enrollment records into ESM.

Bureau of Substance Addiction (BSAS)

Open PDF file, 414.91 KB,  Consent Job Aid (English, PDF 414.91 KB)
Open DOC file, 929.5 KB,  Consent Job Aid (English, DOC 929.5 KB)
Open PDF file, 138.5 KB,  BSAS Programs - Address Information Job Aid (English, PDF 138.5 KB)
Open DOC file, 386.5 KB,  BSAS Programs - Address Information Job Aid (English, DOC 386.5 KB)
Open PDF file, 77.94 KB,  BSAS Programs - Insurance Information Job Aid (posted: 11/8/2010) (English, PDF 77.94 KB)
Open DOC file, 308.5 KB,  BSAS Programs - Insurance Information Job Aid (posted: 11/8/2010) (English, DOC 308.5 KB)
Open DOCX file, 393.57 KB,  EIM-ESM DPH Coding Insurance Job Aid (Posted 04/05/2019) (English, DOCX 393.57 KB)
Open DOCX file, 393.78 KB,  EIM-ESM MassHealth Insurance Job Aid (Posted 04/05/2019) (English, DOCX 393.78 KB)
Open PDF file, 31.93 KB,  Program Reviewer Job Aid (posted 11/8/2010) (English, PDF 31.93 KB)
Open DOC file, 257.5 KB,  Program Reviewer Job Aid (posted 11/8/2010) (English, DOC 257.5 KB)
Open PDF file, 260.43 KB,  Reports Catalog Handout (posted 11/8/2010) (English, PDF 260.43 KB)
Open DOC file, 263 KB,  Reports Catalog Handout (posted 11/8/2010) (English, DOC 263 KB)
Open PDF file, 468 KB,  Reports Guide (posted 2/26/2008) (English, PDF 468 KB)
Open DOC file, 656.5 KB,  Reports Guide (posted 2/26/2008) (English, DOC 656.5 KB)
Open DOC file, 248 KB,  Program Reviewer Job Aid (posted 11/8/2010) (English, DOC 248 KB)
Open PDF file, 40.41 KB,  SBHC Job Aid (posted 11/8/2010) (English, PDF 40.41 KB)
Open DOC file, 288 KB,  SBHC Job Aid (posted 11/8/2010) (English, DOC 288 KB)
Open DOC file, 254.5 KB,  Reporting ICD 9 Diagnostic Code Job Aid (posted 11/8/2010) (English, DOC 254.5 KB)
Open PDF file, 32.54 KB,  Reporting ICD 9 Diagnostic Code Job Aid (posted 11/8/2010) (English, PDF 32.54 KB)
Open DOC file, 320 KB,  Reports Job Aid (posted 11/8/2010) (English, DOC 320 KB)
Open PDF file, 49.13 KB,  Reports Job Aid (posted 11/8/2010) (English, PDF 49.13 KB)
Open DOC file, 311 KB,  ESM Recovery Support Center - Client Data Entry Job Aid (posted 5/4/2012) (English, DOC 311 KB)
Open PDF file, 96.91 KB,  ESM Recovery Support Center - Client Data Entry Job Aid (posted 5/4/2012) (English, PDF 96.91 KB)
Open DOC file, 320 KB,  BSAS Programs - Client Enrollment and Assessments (posted 5/4/2012) (English, DOC 320 KB)
Open PDF file, 97.12 KB,  BSAS Programs - Client Enrollment and Assessments (posted 5/4/2012) (English, PDF 97.12 KB)

Competitive Integrated Employment Services (CIES)

Open PDF file, 230.22 KB,  ABI Program - Client Enrollment Job Aid (posted 7/25/2011) (English, PDF 230.22 KB)
Open DOC file, 503 KB,  ABI Program - Client Enrollment Job Aid (posted 7/25/2011) (English, DOC 503 KB)

MRC ABI Residential Program

Open PDF file, 230.22 KB,  ABI Program - Client Enrollment Job Aid (posted 7/25/2011) (English, PDF 230.22 KB)
Open DOC file, 503 KB,  ABI Program - Client Enrollment Job Aid (posted 7/25/2011) (English, DOC 503 KB)

Accommodation Rate

Open DOC file, 947.5 KB,  Accommodation Rate Job Aid (posted 4/29/2013) (English, DOC 947.5 KB)
Open PDF file, 839.01 KB,  Accommodation Rate Job Aid (posted 4/29/2013) (English, PDF 839.01 KB)
Open DOCX file, 39.5 KB,  DMH - 3066 Individual and Family Flexible Supports (posted 8/2/2012) (English, DOCX 39.5 KB)
Open PDF file, 14.12 KB,  DMH - 3066 Individual and Family Flexible Supports (posted 8/2/2012) (English, PDF 14.12 KB)

Cost Reimbursement (Invoice) Contracts

Open PDF file, 542.45 KB,  Provider Billing Booklet: Cost Reimbursement Policies and Billing in EIM-ESM (English, PDF 542.45 KB)
Open DOC file, 618 KB,  Provider Billing Booklet: Cost Reimbursement Policies and Billing in EIM-ESM (English, DOC 618 KB)
Open PDF file, 104.18 KB,  Cost Reimbursement Amendment Job Aid (English, PDF 104.18 KB)
Open DOC file, 391.5 KB,  Cost Reimbursement Amendment Job Aid (English, DOC 391.5 KB)
Open DOC file, 1.09 MB,  Cost Reimbursement SDR Job Aid (posted 4/29/2013) (English, DOC 1.09 MB)
Open PDF file, 920.92 KB,  Cost Reimbursement SDR Job Aid (posted 4/29/2013) (English, PDF 920.92 KB)
Open PDF file, 1.58 MB,  Cost Reimbursement SDR Job Aid for HST Providers Only (English, PDF 1.58 MB)
Open DOC file, 2.5 MB,  Cost Reimbursement SDR Job Aid for HST Providers Only (English, DOC 2.5 MB)
Open PDF file, 21.51 KB,  Invoice Assessment Job Aid (posted 11/15/2010) (English, PDF 21.51 KB)
Open DOC file, 223 KB,  Invoice Assessment Job Aid (posted 11/15/2010) (English, DOC 223 KB)
Open DOC file, 356.5 KB,  Invoice Job Aid (posted 11/15/2010) (English, DOC 356.5 KB)
Open PDF file, 87.98 KB,  Invoice Job Aid (posted 11/15/2010) (English, PDF 87.98 KB)
Open DOC file, 212.5 KB,  Payment Tracking Report Job Aid (posted 1/9/2015) (English, DOC 212.5 KB)
Open PDF file, 358.41 KB,  Payment Tracking Report Job Aid (posted 1/9/2015) (English, PDF 358.41 KB)
Open DOC file, 340 KB,  Reports Job Aid (posted 1/9/2015) (English, DOC 340 KB)
Open PDF file, 474.58 KB,  Reports Job Aid (posted 1/9/2015) (English, PDF 474.58 KB)
Open PDF file, 30.24 KB,  Status Job Aid (posted 7/27/2011 (English, PDF 30.24 KB)
Open RTF file, 359.23 KB,  Status Job Aid (posted 7/27/2011 (English, RTF 359.23 KB)
Open DOC file, 472 KB,  Updating Category 1 Line Items Job Aid (posted 11/15/2010) (English, DOC 472 KB)
Open PDF file, 95.99 KB,  Updating Category 1 Line Items Job Aid (posted 11/15/2010) (English, PDF 95.99 KB)
Open PDF file, 101.5 KB,  Tracking Payments in EIM Job Aid (posted 11/15/2010) (English, PDF 101.5 KB)
Open DOC file, 474 KB,  Tracking Payments in EIM Job Aid (posted 11/15/2010) (English, DOC 474 KB)

Unit Rate (SDR) Contracts

Open DOC file, 324.5 KB,  Error Codes for Service Delivery and Adjudication Rules Job Aid (English, DOC 324.5 KB)
Open PDF file, 36.25 KB,  Error Codes for Service Delivery and Adjudication Rules Job Aid (English, PDF 36.25 KB)
Open DOC file, 1.25 MB,  Decentralized Service Delivery Report (SDR) (posted 4/29/2013) (English, DOC 1.25 MB)
Open PDF file, 892.6 KB,  Decentralized Service Delivery Report (SDR) (posted 4/29/2013) (English, PDF 892.6 KB)
Open PDF file, 139.86 KB,  Payment Detail by Client Report Job Aid (posted 12/17/2012) (English, PDF 139.86 KB)
Open DOC file, 135.5 KB,  Payment Detail by Client Report Job Aid (posted 12/17/2012) (English, DOC 135.5 KB)
Open DOC file, 212.5 KB,  Payment Tracking Report Job Aid (posted 1/9/2015) (English, DOC 212.5 KB)
Open PDF file, 358.41 KB,  Payment Tracking Report Job Aid (posted 1/9/2015) (English, PDF 358.41 KB)
Open DOC file, 1.24 MB,  Service Delivery Report (SDR) Job Aid (posted 4/29/2013) (English, DOC 1.24 MB)
Open PDF file, 889.88 KB,  Service Delivery Report (SDR) Job Aid (posted 4/29/2013) (English, PDF 889.88 KB)
Open RTF file, 359.23 KB,  Status Job Aid (posted 7/27/2011 (English, RTF 359.23 KB)
Open PDF file, 30.24 KB,  Status Job Aid (posted 7/27/2011 (English, PDF 30.24 KB)
Open DOC file, 474 KB,  Tracking Payments in EIM Job Aid (posted 11/15/2010) (English, DOC 474 KB)
Open PDF file, 101.5 KB,  Tracking Payments in EIM Job Aid (posted 11/15/2010) (English, PDF 101.5 KB)
Open PDF file, 54.83 KB,  Unit Rate Amendment Job Aid (posted 11/15/2010) (English, PDF 54.83 KB)
Open DOC file, 299.5 KB,  Unit Rate Amendment Job Aid (posted 11/15/2010) (English, DOC 299.5 KB)
Open DOC file, 340 KB,  Reports Job Aid (posted 1/9/2015) (English, DOC 340 KB)
Open PDF file, 474.58 KB,  Reports Job Aid (posted 1/9/2015) (English, PDF 474.58 KB)

Competitive Integrated Employment Services (CIES) Progress Documentation Forms

Open PDF file, 39.09 KB,  CIES Progress Documentation Job Aid (posted 11/15/2010) (English, PDF 39.09 KB)
Open DOC file, 270 KB,  CIES Progress Documentation Job Aid (posted 11/15/2010) (English, DOC 270 KB)
Open PDF file, 33.38 KB,  CIES Progress Documentation NAICS Job Aid (posted 11/15/2010) (English, PDF 33.38 KB)
Open PDF file, 32.87 KB,  CIES Progress Documentation SOC Job Aid (posted 11/15/2010) (English, PDF 32.87 KB)
Open DOC file, 234.5 KB,  CIES Progress Documentation SOC Job Aid (posted 11/15/2010) (English, DOC 234.5 KB)
Open DOC file, 236 KB,  DDS CIES Providers: Reporting EIM Hourly Services Job Aid (posted 11/15/2010) (English, DOC 236 KB)
Open PDF file, 30.57 KB,  DDS CIES Providers: Reporting EIM Hourly Services Job Aid (posted 11/15/2010) (English, PDF 30.57 KB)
Open DOC file, 226.5 KB,  DTA CIES Providers: Reporting EIM Component-based Services Job Aid (posted 11/15/2010) (English, DOC 226.5 KB)
Open PDF file, 23.54 KB,  DTA CIES Providers: Reporting EIM Component-based Services Job Aid (posted 11/15/2010) (English, PDF 23.54 KB)
Open PDF file, 33.3 KB,  MRC CIES Providers: Reporting EIM Hourly and Component-based Services Job Aid (posted 11/15/2010) (English, PDF 33.3 KB)
Open DOC file, 256 KB,  MRC CIES Providers: Reporting EIM Hourly and Component-based Services Job Aid (posted 11/15/2010) (English, DOC 256 KB)

Ready Payment

Open DOC file, 414.5 KB,  Provider Ready Pay Job Aid (posted 11/15/2010) (English, DOC 414.5 KB)
Open PDF file, 123.43 KB,  Provider Ready Pay Job Aid (posted 11/15/2010) (English, PDF 123.43 KB)
Open RTF file, 228 KB,  Ready Payments Job Aid (posted 11/15/2010) (English, RTF 228 KB)
Open PDF file, 32.58 KB,  Ready Payments Job Aid (posted 11/15/2010) (English, PDF 32.58 KB)

HIPAA Information

Open DOC file, 218 KB,  HIPAA Claims Status Report Job Aid (posted 12/17/2012) (English, DOC 218 KB)
Open PDF file, 96 KB,  HIPAA Claims Status Report Job Aid (posted 12/17i/2012) (English, PDF 96 KB)
Open DOC file, 289 KB,  Reconciling HIPAA 277 File (posted 11/15/2010) (English, DOC 289 KB)
Open PDF file, 60.08 KB,  Reconciling HIPAA 277 File (posted 11/15/2010) (English, PDF 60.08 KB)
HIPAA - Version 5010 Transactions in EIM/ESM 

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