Billing reminders and updates
The HSN issues regular billing updates. Please review these updates carefully. They may impact how your facility bills HSN now or in the future!
Please share these updates with anyone who assists your facility in billing, including your billing intermediaries. Each reminder or update indicates the effective date for these guidelines and which 837 category they impact (i.e., 837I, 837P, or 837D).
2024 billing reminders and updates
2023 billing reminders and updates
- October 2023 - HSN All-BU-8 (Covid Vaccine Update, Interim Payments, FY21 Close) PDF | Word
- July 2023 - HSN All-BU-7 (Bad Debt Application, Partial Deductible, Portal Agreements) PDF | Word
- June 2023 - HSN ALL-BU-6 (Telehealth; Inpatient Claims Pricing at $0.00; Inpatient Bad Debt Claims) PDF | Word
- March 2023 – HSN ALL-BU-5 (Resweep, Claim Waiver, OnBase Registration, and Telehealth PDF | Word
- February 2023 - HSN ALL-BU-4 FY22 Outpatient Hospital Claim Resweep PDF | Word
2022 billing reminders and updates
2021 billing reminders and updates
2020 billing reminders and updates
- December 2020 HSN Billing Reminders and Updates PDF | Word
- November 2020 HSN Billing Reminders and Updates: 837P HSN Secondary/Tertiary Claims PDF | Word
- November 2020 HSN Billing Reminders and Updates PDF | Word
- September 2020 HSN Billing Reminders and Updates PDF | Word
- August 2020 HSN Billing Reminders and Updates PDF | Word
- July 2020 HSN Billing Reminders and Updates PDF | Word
- May 2020 HSN Billing Reminders and Updates PDF | Word
- May 2020 HSN Provider Notice PDF | Word
- May 2020 HSN Billing Update PDF | Word
- March 2020 HSN Billing Reminders PDF | Word
- Billing Claims for COVID-19 Services Rendered to Uninsured PDF | Word
- Health Safety Net Interim Payments for CHC’s PDF | Word
- Health Safety Net Interim Payments – Hospitals PDF | Word
- HSN Populations Exempt from Collection Action PDF | Word
- HSN Provider Covid-19 Interim Payments Notice PDF | Word
- New Procedure Codes and Rates PDF | Word
2019 billing reminders and updates
- December 2019 HSN Billing Reminders and Updates PDF | Word
- November 2019 HSN Billing Reminders and Updates PDF | Word
- October 2019 HSN Billing Reminders and Updates PDF | Word
- June 2019 HSN Billing Reminders PDF | Word
- February 2019 HSN Billing Reminders and Updates PDF | Word
- HSN ALL-BU-4: Reporting Requirements for Order, Referring and Prescribing (ORP) PDF | Word
- HSN Claims Denial (NUM_ICN) PDF | Word
- HSN Populations Exempt from Collection Action PDF | Word
- HSN Secondary/Tertiary Claims PDF | Word
- Reporting of Correct Primary Payer Carrier Code on HSN Secondary Claims PDF | Word
2018 billing reminders and updates
- Important Health Safety Net Billing Updates and Reminders – August 2018 PDF | Word
- Important Health Safety Net Billing Updates and Reminders – June 2018 PDF | Word
- Important Health Safety Net Billing Updates and Reminders - March 2018 PDF | Word
- HSN ALL-BU-3 V2 Clarification on Carrier Codes for MassHealth Non-Comprehensive, MassHealth Comprehensive PDF | Word
- HSN ALL-BU-2 V2 Partial HSN Requirements 837I and 837P PDF | Word
- HSN ALL-BU-2 Clarification on Partial HSN Requirements 837I and 837P PDF | Word
- HSN ALL-BU-1 Reporting Correct Primary Payer Carrier Code on HSN Secondary Claims - March 2018 PDF | Word
- Provider Notice 12/28/18 Partial HSN Claims and Secondary Carrier Code Requirements PDF | Word
2017 billing reminders and updates
- Important Health Safety Net Billing Updates and Reminders - December 2017 PDF | Word
- Important Health Safety Net Billing Updates and Reminders - October 2017 PDF | Word
- Important Health Safety Net Billing Updates and Reminders - August 2017 PDF | Word
- Important Health Safety Net Billing Updates for CHCs – May 2017 PDF | Word
- Important Health Safety Net Billing Updates for Hospitals – May 2017 PDF | Word
- Important Health Safety Net Reminders—April 2017 PDF | Word
- Important Health Safety Net Reminders—January 2017 PDF | Word
2016 billing reminders and updates
- Important Health Safety Net Billing Updates and Reminders—December 2016 PDF | Word
- Duplicate Lines vs. Differing Rendering Providers—December 2016 PDF | Word
- “Other” Identifier on Destination Payer’s Subscriber Level—December 2016 PDF | Word
- Secondary Elements on HSN Secondary Claims—December 2016 PDF | Word
- Subscriber vs. Patient Hierarchical Level—December 2016 PDF | Word
- Zero Charges and Total Charges—December 2016 PDF | Word
Information about Health Safety Net (HSN) policy changes
The Health Safety Net (HSN) Eligible Services regulation (101 CMR 613.00) was updated on April 8, 2016, with new policies that took effect on June 1, 2016. This page provides information about these policy changes and the implementation process.
MMIS claims billing information
HSN dental claims
Effective January 1, 2017, all HSN dental claims should be submitted to the HSN’s third party vendor, DentaQuest. Providers should make certain that any claims with a date of service beginning January 1, 2017, are submitted to DentaQuest. If you have questions, please contact DentaQuest HSN Customer Service at (800) 207-5019.
SENDS-INET instructions
INET registration
For answers to questions regarding SENDS/INET please contact the HSN Help Desk at (800) 609-7232 or by email to hsnhelpdesk@state.ma.us.
User guides
- EBDEC Evidence File Specification PDF | Word
- HSN Bad Debt Application User Guide PDF | Word
- INET Web Application User Guide to: Hospital Emergent and CHC Urgent Care Bad Debt Evidence Collection PDF | Word
- Special Circumstances Web Application User Guide PDF | Word
- Working in INET with Windows 10\IE11 PDF l Word
Below is information for MMIS about billing for Professional Claims to HSN.