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Job aids for the Provider Online Service Center (POSC)

MassHealth job aids for POSC

MassHealth has prepared a number of job aids as part of the POSC e-Learning courses. Beneath the name of each functional area listed below are links to the job aids associated with processes within those functional areas.

Important Note: The information on this page applies to all providers, except dental providers who are not oral or maxillofacial surgeons. Dental providers who are not oral or maxillofacial surgeons must contact the MassHealth Dental Customer Service Center at (800) 207-5019 if they have any questions about MassHealth.

Provider Information & Navigation

Additional Resources for Provider Information & Navigation

Batch Claims Processing

Additional Resources for Batch Claims Processing

Editing Claims Post Submission

Additional Resources for Editing Claims Post Submission

Eligibility Verification

Additional Resources for Eligibility Verification

Health Safety Net (HSN)

Additional Resources for Health Safety Net (HSN)

HIPAA Pharmacy Claims

Additional Resources for HIPAA Pharmacy Claims

Managed Care

Additional Resources for Managed Care

Preadmission Screening

Additional Resources for Preadmission Screening

Prior Authorization

Additional Resources for Prior Authorization

Provider Profile Maintenance

Additional Resources for Provider Profile Maintenance

Provider Security

Additional Resources for Provider Security

Referrals

Additional Resources for Referrals

SCO/PACE

Additional Resources for SCO/PACE

Submitting a Management Minutes Questionnaire

Additional Resources for Submitting a Management Minutes Questionnaire

Submitting Institutional Claims

Additional Resources for Submitting Institutional Claims

Submitting Professional Claims

Additional Resources for Submitting Professional Claims

Submitting Residential Care Home/Rest Home Claims

Additional Resources for Submitting Residential Care Home/Rest Home Claims

Third Party Liability (TPL)

Additional Resources for Third Party Liability (TPL)

View Metrics/Reports

Additional Resources for View Metrics/Reports

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