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Job aids for the Provider Online Service Center (POSC)

MassHealth job aids for POSC

MassHealth has prepared a number of job aids as part of the POSC e-Learning courses. Beneath the name of each functional area listed below are links to the job aids associated with processes within those functional areas.

Important Note: The information on this page applies to all providers, except dental providers who are not oral or maxillofacial surgeons. Dental providers who are not oral or maxillofacial surgeons must contact the MassHealth Dental Customer Service Center at (800) 207-5019 if they have any questions about MassHealth.

Provider Information & Navigation

Additional Resources for

Batch Claims Processing

Additional Resources for

Editing Claims Post Submission

Additional Resources for

Eligibility Verification

Additional Resources for

Health Safety Net (HSN)

Additional Resources for

HIPAA Pharmacy Claims

Additional Resources for

Managed Care

Additional Resources for

Preadmission Screening

Additional Resources for

Prior Authorization

Additional Resources for

Provider Profile Maintenance

Additional Resources for

Provider Security

Additional Resources for

Referrals

Additional Resources for

SCO/PACE

Additional Resources for

Submitting a Management Minutes Questionnaire

Additional Resources for

Submitting Institutional Claims

Additional Resources for

Submitting Professional Claims

Additional Resources for

Submitting Residential Care Home/Rest Home Claims

Additional Resources for

Third Party Liability (TPL)

Additional Resources for

View Metrics/Reports

Additional Resources for

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