Key Documents for Reopening
Linked below are three important documents:
- Workplace Safety Standards - Complete and official sector-specific standards for reopening close contact personal services (all workplaces must also comply with the Mandatory Safety Standards for Workplaces)
- Protocol Summary - User friendly summary of the standards and best practices
- Checklist - Printable tool to help businesses perform the required self-certification for opening and ensure compliance with the sector-specific standards
Social Distancing
Arrange workstations so work areas are spaced out at least 6 feet apart
Install visual markers to encourage customers to remain at least 6 feet apart
Stagger lunch and break times for workers, regulate the maximum number of people in one place, and ensure at least 6 feet of physical distancing
Close or reconfigure worker common spaces and high-density areas of facilities where workers are likely to congregate (e.g., break rooms, eating areas) to allow 6 feet of physical distancing
Require face coverings for all customers and workers, except where an individual is unable to wear a face covering due to a medical condition or disability
Require workers to wear gloves, gowns or smocks, and prescription glasses, safety glasses or goggles
Install physical partitions between workstations where feasible; partitions should be no less than 6 feet high
No guests should accompany the customer during the personal service except for persons serving as caretakers or guardians. Guests should observe all other requirements of customers, including wearing a face covering and maintaining 6 feet of separation from other persons present
Recommended best practices
Improve ventilation for enclosed spaces where possible (e.g., open doors and windows)
Contactless payment methods are encouraged
Encourage curbside pickup or delivery of any retail items purchased by customers not already on the premises for a service appointment, and follow the Retail Business guidance for customers seeking retail purchases instead of or in addition to personal services
Hygiene Protocols
Ensure access to handwashing facilities on site, including soap and running water, and allow enough break time for workers to wash hands frequently; alcohol-based hand sanitizers with at least 60% alcohol may be used as an alternative
Supply workers at workplace location with adequate cleaning products (e.g., sanitizer, disinfecting wipes, disinfectant)
Require glove changes and handwashing before and after each customer
Do not permit sharing of tools and supplies between workers (e.g., clippers, spacers, brushes, needles, etc.). All tools must be cleaned between each customer
Workers should change into a clean smock or gown between each customer. Consider using disposable capes and smocks. Reusable capes, towels, gowns should be laundered between each use
Post visible signage throughout the site to remind workers and customers of hygiene and safety protocols
Staffing and Operations
Provide training to workers on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:
•Social distancing, hand-washing, proper use of face coverings
•Self-screening at home, including temperature or symptom checks
•Reinforcing that staff should not come to work if sick
•When to seek medical attention if symptoms become severe
•Which underlying health conditions may make individuals more susceptible to contracting and suffering from a severe case of the virus
Adjust workplace hours and shifts (working teams with different schedules or staggered arrival / departure) to minimize contact across workers and reduce congestion
Require customers to make an appointment in advance to receive service
Close waiting areas and ask customers to wait outside or in cars until it is time for their appointment
Maintain a log of workers and customers to support potential contact tracing (name, date, time, contact information)
Remove non-essential amenities (e.g., magazines, customer-facing water or coffee, coat rooms, etc.)
Workers may not appear for work if feeling ill
If the employer is notified of a positive case at the workplace, the employer shall notify the local Board of Health (LBOH) in the city or town where the workplace is located and assist the LBOH as reasonably requested to advise likely contacts to isolate and self-quarantine. Testing of other workers may be recommended consistent with guidance and / or at the request of the LBOH
Post notice to workers and customers of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Safety Standards for Workplace
Recommended best practices
Workers who are who are at high risk from COVID-19 according to the Centers for Disease Control should be encouraged to stay home or should have work assignments shifted to reduce contact with customers and co-workers
Encourage workers to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer
Encourage workers who test positive for COVID-19 to disclose to the workplace employer for purposes of cleaning / disinfecting and contact tracing
Cleaning and Disinfecting
Clean commonly touched surfaces in restrooms (e.g., toilet seats, doorknobs, stall handles, sinks, paper towel dispensers, soap dispensers) frequently and in accordance with CDC guidelines
Conduct frequent cleaning and disinfection of site (at least daily, and more frequently if feasible)
Keep cleaning logs that include date, time, and scope of cleaning
Conduct frequent disinfecting of heavily transited areas and high-touch surfaces (e.g., doorknobs, handrails, headrests, armrests, etc.)
In the event of a positive case of a worker, patron or vendor shut down site and wait 24 hours before cleaning and disinfecting of the workplace in accordance with current CDC guidance
Disinfect or replace tools, implements and surfaces between customers (e.g., tables, finger bowls, chairs and headrests, spatulas, clippers, spacers, styling tools)
If tools cannot be disinfected (i.e., porous tools such as nail files, buffers, drill bits, etc.), they must be discarded after use
Disinfect chair, table, and/or workstation between customers or use disposable plastic coverings for each customer, observing contact time on label for disinfectant to work properly
Launder all linens, towel drapes and smocks in hot soapy water and dry completely regularly and between each use
Checklist
SOCIAL DISTANCING
Ensure >6ft between individuals
□Arrange workstations so work areas are spaced out at least 6 feet apart
□Install visual markers to encourage customers to remain at least 6 feet apart
□Improve ventilation for enclosed spaces where possible (e.g., open doors and windows)
□Stagger lunch and break times for workers, regulate the maximum number of people in one place, and ensure at least 6 feet of physical distancing
□Close or reconfigure worker common spaces and high-density areas of facilities where workers are likely to congregate (e.g., break rooms, eating areas) to allow 6 feet of physical distancing
□Require face coverings for all customers and workers, except where an individual is unable to wear a face covering due to a medical condition or disability
□Require workers to wear gloves, gowns or smocks, and prescription glasses, safety glasses or goggles
□Install physical partitions between workstations where feasible; partitions should be no less than 6 feet high
□Contactless payment methods are encouraged
□Encourage curbside pickup or delivery of any retail items purchased by customers not already on the premises for a service appointment, and follow the Retail Business guidance for customers seeking retail purchases instead of or in addition to personal services
□No guests should accompany the customer during the personal service except for persons serving as caretakers or guardians. Guests should observe all other requirements of customers, including wearing a face covering and maintaining 6 feet of separation from other persons present
HYGIENE PROTOCOLS
Apply robust hygiene protocols
□Ensure access to handwashing facilities on site, including soap and running water, and allow enough break time for workers to wash hands frequently; alcohol-based hand sanitizers with at least 60% alcohol may be used as an alternative
□Supply workers at workplace location with adequate cleaning products (e.g., sanitizer, disinfecting wipes, disinfectant)
□Require glove changes and handwashing before and after each customer
□Do not permit sharing of tools and supplies between workers (e.g., clippers, spacers, brushes, needles, etc.). All tools must be cleaned between each customer
□Workers should change into a clean smock or gown between each customer. Consider using disposable capes and smocks. Reusable capes, towels, gowns should be laundered between each use
□Post visible signage throughout the site to remind workers and customers of hygiene and safety protocols
STAFFING & OPERATIONS
Include safety procedures in the operations
□Provide training to workers on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:
•Social distancing, hand-washing, proper use of face coverings
•Self-screening at home, including temperature or symptom checks
•Reinforcing that staff should not come to work if sick
•When to seek medical attention if symptoms become severe
•Which underlying health conditions may make individuals more susceptible to contracting and suffering from a severe case of the virus
□Adjust workplace hours and shifts (working teams with different schedules or staggered arrival / departure) to minimize contact across workers and reduce congestion
□Require customers to make an appointment in advance to receive service
□Close waiting areas and ask customers to wait outside or in cars until it is time for their appointment
□Maintain a log of workers and customers to support potential contact tracing (name, date, time, contact information)
□Remove non-essential amenities (e.g., magazines, customer-facing water or coffee, coat rooms, etc.)
□Workers may not appear for work if feeling ill
□Workers who are who are at high risk from COVID-19 according to the Centers for Disease Control should be encouraged to stay home or should have work assignments shifted to reduce contact with customers and co-workers
□Encourage workers to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer
□Encourage workers who test positive for COVID-19 to disclose to the workplace employer for purposes of cleaning / disinfecting and contact tracing. If the employer is notified of a positive case at the workplace, the employer shall notify the local Board of Health (LBOH) in the city or town where the workplace is located and assist the LBOH as reasonably requested to advise likely contacts to isolate and self-quarantine. Testing of other workers may be recommended consistent with guidance and / or at the request of the LBOH
□Post notice to workers and customers of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Safety Standards for Workplace
CLEANING & DISINFECTING
Incorporate robust hygiene protocols
□Clean commonly touched surfaces in restrooms (e.g., toilet seats, doorknobs, stall handles, sinks, paper towel dispensers, soap dispensers) frequently and in accordance with CDC guidelines
□Conduct frequent cleaning and disinfection of site (at least daily, and more frequently if feasible)
□Keep cleaning logs that include date, time, and scope of cleaning
□Conduct frequent disinfecting of heavily transited areas and high-touch surfaces (e.g., doorknobs, handrails, headrests, armrests, etc.)
□In the event of a positive case of a worker, patron or vendor shut down site and wait 24 hours before cleaning and disinfecting of the workplace in accordance with current CDC guidance
□Disinfect or replace tools, implements and surfaces between customers (e.g., tables, finger bowls, chairs and headrests, spatulas, clippers, spacers, styling tools)
□If tools cannot be disinfected (i.e., porous tools such as nail files, buffers, drill bits, etc.), they must be discarded after use
□Disinfect chair, table, and/or workstation between customers or use disposable plastic coverings for each customer, observing contact time on label for disinfectant to work properly
□Launder all linens, towel drapes and smocks in hot soapy water and dry completely regularly and between each use
Phase II Step 2 Downloads and Translations
Additional resources below, including easy print versions of the sector-specific circular and checklist.