This page, Safety Standards and Checklist: Retail Businesses, is offered by

Safety Standards and Checklist: Retail Businesses

Reopening Phase II Step 2 mandatory safety standards, recommended best practices and a checklist for retail businesses. Updated: June 19, 2020 | Effective: June 22, 2020

These updated workplace safety standards for Retail Businesses are posted in advance of the Governor’s initiation of Phase 2 Step 2 to allow businesses time to prepare to operate in compliance with these mandatory health and safety standards. These updated workplace safety standards that provide the opportunity to operate fitting rooms on an appointment only basis will be effective on June 22, 2020, when Step 2 of the Phase 2 Re-Opening plan commences. 

These standards apply, until rescinded or amended by the State, to all Retail Businesses except for Farmers’ Markets, which shall continue to be governed by Department of Public Health Guidance.  These standards supersede and replace existing Department of Public Health guidance governing grocery stores and pharmacies.

Table of Contents

Key Documents for Reopening

Linked below are three important documents for Phase II Step 2:

  1. Workplace Safety Standards - Complete and official sector-specific standards for reopening retail businesses (all workplaces must also comply with the Mandatory Safety Standards for Workplaces)
  2. Protocol Summary - User friendly summary of the standards and best practices
  3. Checklist - Printable tool to help businesses perform the required self-certification for opening and ensure compliance with the sector-specific standards 

Click Here for Phase II Step 1 documents

Social Distancing

Each retail store must monitor customer entries and exits and limit occupancy at all times to the greater of the following:

8 persons (including store staff) per 1,000 square feet of accessible, indoor space; or

40% of the retail store’s maximum permitted occupancy as documented in its occupancy permit on record with the municipal building department or other municipal record holder

Retail stores for which no permitted occupancy limitation is on record may rely on the 8 persons per 1,000 square feet method

Operators of enclosed shopping malls and other indoor, multi-tenant retail spaces must monitor customer and worker entries and exits to common areas and limit occupancy of common areas at all times to 40% of maximum permitted occupancy levels

All occupant counts and calculations shall include customers and workers

Within enclosed shopping malls and other indoor multi-tenant retail spaces:

Retailers or restaurants serving food and beverage may only provide take-out or delivery service

Any seating areas, including food courts, must be closed

Any children’s play areas must be closed

All arcades must be closed

Stores must put markers outside of the store to ensure 6 feet of distance for customers who are waiting outside to enter

If the store offers delivery, curbside pickup capabilities, or limited “appointment only shopping,” customers should be encouraged to use those methods before coming into the store

Grocery stores and retail stores with a pharmacy department must provide dedicated hours at least one hour each day of operation, in the early morning, for adults 60 years of age and older.  These hours must be conspicuously posted

Ensure separation of 6 feet or more between individuals where possible:

Close or reconfigure worker common spaces and high density areas where workers are likely to congregate (e.g., break rooms, eating areas) to allow social distancing

Physical partitions must separate workstations that cannot be spaced out (partitions must be at least 6 feet in height)

Install physical barriers for checkout stations where possible, otherwise maintain 6 feet distance where not possible

Install visual social distancing markers to encourage customers to remain 6 feet apart (e.g., lines outside of the stores if applicable, lines to make payments, lines to use the restroom)

Establish directional aisles to manage customer flow for foot traffic, if possible, to minimize contact (e.g., one-way entrance and exit to the store, one-way aisles). Post clearly visible signage regarding these policies

Stagger lunch and break times, regulating max number of people in one place and ensuring at least 6 feet of physical distancing

Require face coverings for all workers and customers, except where unsafe due to medical condition or disability

Retailers must close salad bars and any other self-serve prepared or other open good stations, and must eliminate any open free samples or tastings

Retailers may not permit sampling or application of personal goods (i.e., make-up, perfume, lotion)

Encourage fitting rooms to remain closed and customers to not try on clothes. Fitting rooms may only be operated on an appointment-only basis. Any clothes tried on by a customer must either be quarantined for 24 hours or thoroughly steam cleaned prior to returning to the floor

Recommended best practices

Other retail stores are encouraged to offer exclusive hours or other accommodations for those in high-risk populations as defined by the CDC

Improve ventilation for enclosed spaces where possible (e.g., open doors and windows)

Contactless payment methods are encouraged

Hygiene Protocols

Disinfect shared equipment, such as cash registers, intercoms, tagging machines before use by another employee

Ensure access to handwashing facilities on site, including soap and running water, wherever possible and encourage frequent handwashing; alcohol-based hand sanitizers with at least 60% alcohol may be used as an alternative

Supply workers at workplace location with adequate cleaning products (e.g., sanitizer, disinfecting wipes)

Alcohol-based hand sanitizers with at least 60% alcohol should be made available at entrances and throughout floor areas for both workers and customers

Avoid sharing equipment and supplies between workers

Post visible signage throughout the site to remind workers of hygiene and safety protocols

Prohibit the use of reusable bags; stores are permitted to use plastic or paper bags

 

Staffing and Operations

Provide training to workers on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:

Social distancing, hand-washing, proper use of face coverings

Self-screening at home, including temperature or symptom checks

Importance of not coming to work if ill

When to seek medical attention if symptoms become severe

Which underlying health conditions may make individuals more susceptible to contracting and suffering from a severe case of the virus

Adjust workplace hours and shifts (leverage working teams with different schedules or staggered arrival / departure) to minimize contact across workers and reduce congestion at entry points

Businesses should reduce operating hours to allow for on-going off-hour sanitation and cleaning

Limit visitors and service providers on site; shipping and deliveries should be completed in designated areas

Workers must stay home if feeling ill

If the employer is notified of a positive case at the workplace, the employer shall notify the local Board of Health (LBOH) in the city or town where the workplace is located and assist the LBOH as reasonably requested to advise likely contacts to isolate and self-quarantine. Testing of other workers may be recommended consistent with guidance and / or at the request of the LBOH

Post notice to workers and customers of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Safety Standards for Workplace

For in-home delivery of products, such as furniture and appliances, screen customers for symptoms prior to workers entering the house. Delay delivery if customer indicates potential COVID-19 positive person in the household

Recommended best practices

Workers who are particularly vulnerable to COVID-19 according to the Centers for Disease Control (e.g., due to age or underlying conditions) are encouraged to stay home

Workers are strongly encouraged to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer

Encourage workers who test positive for COVID-19, to disclose to the employer of the office for purposes of cleaning / disinfecting and contact tracing

Cleaning and Disinfecting

Conduct frequent cleaning and disinfection of site (at least daily and more frequently if feasible)

Keep cleaning logs that include date, time, and scope of cleaning

Conduct frequent disinfecting of heavy transit areas and high-touch surfaces (e.g., doorknobs, bathrooms, baskets, carts, staff break rooms)

In event of a positive case, shut down site for a deep cleaning and disinfecting of the workplace in accordance with current CDC guidance

Checklist

SOCIAL DISTANCING

Ensure >6ft  between individuals

☐ Each retail store must monitor customer entries and exits and limit occupancy at all times to the greater of the following:

8 persons (including store staff) per 1,000 square feet of accessible, indoor space; or

40% of the retail store’s maximum permitted occupancy as documented in its occupancy permit on record with the municipal building department or other municipal record holder

Retail stores for which no permitted occupancy limitation is on record may rely on the 8 persons per 1,000 square feet method

☐ Operators of enclosed shopping malls and other indoor, multi-tenant retail spaces must monitor customer and worker entries and exits to common areas and limit occupancy of common areas at all times to 40% of maximum permitted occupancy levels

☐ All occupant counts and calculations shall include customers and workers

☐ Within enclosed shopping malls and other indoor multi-tenant retail spaces:

Retailers or restaurants serving food and beverage may only provide take-out or delivery service

Any seating areas, including food courts, must be closed

Any children’s play areas must be closed

All arcades must be closed

☐ Stores must put markers outside of the store to ensure 6 feet of distance for customers who are waiting outside to enter

☐ If the store offers delivery, curbside pickup capabilities, or limited “appointment only shopping,” customers should be encouraged to use those methods before coming into the store

☐ Grocery stores and retail stores with a pharmacy department must provide dedicated hours at least one hour each day of operation, in the early morning, for adults 60 years of age and older.  These hours must be conspicuously posted

☐ Other retail stores are encouraged to offer exclusive hours or other accommodations for those in high-risk populations as defined by the CDC

☐ Ensure separation of 6 feet or more between individuals where possible:

Close or reconfigure worker common spaces and high density areas where workers are likely to congregate (e.g., break rooms, eating areas) to allow social distancing

Physical partitions must separate workstations that cannot be spaced out (partitions must be at least 6 feet in height)

Install physical barriers for checkout stations where possible, otherwise maintain 6 feet distance where not possible

Install visual social distancing markers to encourage customers to remain 6 feet apart (e.g., lines outside of the stores if applicable, lines to make payments, lines to use the restroom)

☐ Establish directional aisles to manage customer flow for foot traffic, if possible, to minimize contact (e.g., one-way entrance and exit to the store, one-way aisles). Post clearly visible signage regarding these policies

☐ Improve ventilation for enclosed spaces where possible (e.g., open doors and windows)

☐ Stagger lunch and break times, regulating max number of people in one place and ensuring at least 6 feet of physical distancing

☐ Require face coverings for all workers and customers, except where unsafe due to medical condition or disability

☐ Contactless payment methods are encouraged

☐ Retailers must close salad bars and any other self-serve prepared or other open good stations, and must eliminate any open free samples or tastings

☐ Retailers may not permit sampling or application of personal goods (i.e., make-up, perfume, lotion)

☐ Encourage fitting rooms to remain closed and customers to not try on clothes. Fitting rooms may only be operated on an appointment-only basis. Any clothes tried on by a customer must either be quarantined for 24 hours or thoroughly steam cleaned prior to returning to the floor

HYGIENE PROTOCOLS

Apply robust hygiene protocols

☐ Disinfect shared equipment, such as cash registers, intercoms, tagging machines before use by another employee

☐ Ensure access to handwashing facilities on site, including soap and running water, wherever possible and encourage frequent handwashing; alcohol-based hand sanitizers with at least 60% alcohol may be used as an alternative

☐ Supply workers at workplace location with adequate cleaning products (e.g., sanitizer, disinfecting wipes)

☐ Alcohol-based hand sanitizers with at least 60% alcohol should be made available at entrances and throughout floor areas for both workers and customers

☐ Avoid sharing equipment and supplies between workers

☐ Post visible signage throughout the site to remind workers of hygiene and safety protocols

☐ Prohibit the use of reusable bags; stores are permitted to use plastic or paper bags

STAFFING & OPERATIONS

Include safety procedures in the operations

☐ Provide training to workers on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:

Social distancing, hand-washing, proper use of face coverings

Self-screening at home, including temperature or symptom checks

Importance of not coming to work if ill

When to seek medical attention if symptoms become severe

Which underlying health conditions may make individuals more susceptible to contracting and suffering from a severe case of the virus

☐ Adjust workplace hours and shifts (leverage working teams with different schedules or staggered arrival / departure) to minimize contact across workers and reduce congestion at entry points

☐ Businesses should reduce operating hours to allow for on-going off-hour sanitation and cleaning

☐ Limit visitors and service providers on site; shipping and deliveries should be completed in designated areas

☐ Workers must stay home if feeling ill

☐ Workers who are particularly vulnerable to COVID-19 according to the Centers for Disease Control (e.g., due to age or underlying conditions) are encouraged to stay home

☐ Workers are strongly encouraged to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer

☐ Encourage workers who test positive for COVID-19 to disclose to the workplace employer for purposes of cleaning / disinfecting and contact tracing. If the employer is notified of a positive case at the workplace, the employer shall notify the local Board of Health (LBOH) in the city or town where the workplace is located and assist the LBOH as reasonably requested to advise likely contacts to isolate and self-quarantine. Testing of other workers may be recommended consistent with guidance and / or at the request of the LBOH

☐ Post notice to workers and customers of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Safety Standards for Workplace

☐ For in-home delivery of products, such as furniture and appliances, screen customers for symptoms prior to workers entering the house. Delay delivery if customer indicates potential COVID-19 positive person in the household

CLEANING & DISINFECTING

Incorporate robust hygiene protocols

☐ Conduct frequent cleaning and disinfection of site (at least daily and more frequently if feasible)

☐ Keep cleaning logs that include date, time, and scope of cleaning

☐ Conduct frequent disinfecting of heavy transit areas and high-touch surfaces (e.g., doorknobs, bathrooms, baskets, carts, staff break rooms)

☐ In event of a positive case, shut down site for a deep cleaning and disinfecting of the workplace in accordance with current CDC guidance

Phase II Step 2 Downloads

Phase II Step 1 Downloads and Translations

Additional resources below, including easy print versions of the sector-specific circular and checklist.

Additional Resources

Feedback