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Safety Standards and Checklist: Sectors Not Otherwise Addressed

Reopening Phase III mandatory safety standards, recommended best practices and a checklist for sectors not otherwise addressed. UPDATED: July 6, 2020

These COVID -19 Specific Standards for Sectors Not Otherwise Addressed establish minimum standards for any Phase I, Phase II, or Phase III enterprise that is permitted to re-open but is not specifically addressed by sector-specific COVID-19 safety standards. These Specific Standards for Sectors Not Otherwise Addressed are issued to provide owners and operators of enterprises and workers at those enterprises with instructions to help protect against the spread of COVID-19 as enterprises re-open.

Table of Contents

Key Documents for Reopening

Linked below are three important documents:

  1. Workplace Safety Standards - Complete and official sector-specific standards for reopening sectors not otherwise addressed (all workplaces must also comply with the Mandatory Safety Standards for Workplaces)
  2. Protocol Summary - User friendly summary of the standards and best practices
  3. Checklist - Printable tool to help businesses perform the required self-certification for opening and ensure compliance with the sector-specific standards 

Social Distancing

Each enterprise must monitor customer entries and exits and limit occupancy at all times to the greater of the following:

50% of the building’s maximum permitted occupancy as documented in its occupancy permit on record with the municipal building department or other municipal record holder

Buildings for which no permitted occupancy limitation is on record may allow 10 persons (including staff) per 1,000 square feet of accessible space

In any case, no enclosed space within the building may exceed occupancy of 10 persons per 1,000 square feet

All occupancy counts and calculations shall include customers, staff, and other workers

Ensure separation of 6 feet or more between individuals where possible

Close or reconfigure common spaces and high density areas where workers and customers are likely to congregate (e.g., break rooms and eating areas for workers; lobbies and workstations for customers) to allow social distancing

Physical partitions must separate workstations that cannot be separated by 6 feet or more (partitions must extend to at least 6 feet in height)

For customer facing enterprises, install visual social distancing markers to encourage customers to remain 6 feet apart (e.g., lines to make payments, lines to use the restroom) and physical barriers for checkout stations where possible

Mark rooms and hallways to indicate 6 feet separation

Stagger lunch and break times for workers, regulate the maximum number of people in one place, and ensure at least 6 feet of physical distancing

Require face coverings for all workers, and customers as necessary, except where an individual is unable to wear a face covering due to a medical condition or disability

Establish directional pathways to manage visitor flow for foot traffic, to minimize contact (e.g., one-way entrance and exit to rooms, one-way pathways). Post clearly visible signage regarding these policies

Recommended best practices

Contactless payment methods are encouraged

Hygiene Protocols

Ensure access to handwashing facilities on site, including soap and running water, and allow sufficient break time for workers to wash hands frequently; alcohol-based hand sanitizers with at least 60% alcohol may be used as an alternative

Provide regular sanitation of high touch areas, such as workstations, equipment, screens, doorknobs, and restrooms throughout work site

Supply workers at workplace location with adequate cleaning products (e.g., sanitizer, disinfecting wipes)

Post visible signage throughout the site to remind workers and customers of hygiene and safety protocols

Alcohol-based hand sanitizers with at least 60% alcohol should be made available at entrances and throughout floor areas for both workers and customers

Avoid sharing equipment and supplies between workers

Disinfect shared equipment before use by another worker

Staffing and Operations

Provide training to workers on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:

Social distancing, hand-washing, proper use of face coverings

Self-screening at home, including temperature and symptom checks

Importance of not coming to work if ill

When to seek medical attention if symptoms become severe

Which underlying health conditions may make individuals more susceptible to contracting and suffering from a severe case of the virus

Places Facilities must screen workers at each shift by ensuring the following:

Worker is not experiencing any symptoms such as fever (100.0 and above) or chills, cough, shortness of breath, sore throat, fatigue, headache, muscle/body aches, runny nose/congestion, new loss of taste or smell, or nausea, vomiting or diarrhea

Worker has not had “close contact” with an individual diagnosed with COVID-19. “Close contact” means living in the same household as a person who has tested positive for COVID-19, caring for a person who has tested positive for COVID-19, being within 6 feet of a person who has tested positive for COVID-19 for 15 minutes or more, or coming in direct contact with secretions (e.g., sharing utensils, being coughed on) from a person who has tested positive for COVID-19, while that person was symptomatic

Worker has not been asked to self-isolate or quarantine by their doctor or a local public health official

Workers who fail to meet the above criteria must be sent home

Adjust workplace hours and shifts (working teams with different schedules or staggered arrival / departure) to minimize contact across workers and reduce congestion

Maintain a log of workers, customers, and temporary visitors to support contact tracing (name, date, time, contact information) if needed

Close waiting areas and ask customers to wait outside or in cars until it is time for their appointment if applicable

Remove non-essential amenities (magazines, customer-facing water or coffee, close coat rooms, etc.) in waiting or other common areas

For services provided in-home and for in-home installation or delivery of products, delay the service or delivery if the customer indicates potential COVID-19 positive person in the household

Workers may not come in to work if feeling ill

If the employer is notified of a positive case at the workplace, the employer shall notify the local Board of Health (LBOH) in the city or town where the workplace is located and assist the LBOH as reasonably requested to advise likely contacts to isolate and self-quarantine. Testing of other workers may be recommended consistent with guidance and / or at the request of the LBOH

Post notice to workers and customers of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Safety Standards for Workplace

Enterprises should maintain operating hours that allow for on-going off-hour sanitation and cleaning

Limit visitors and service providers on site; shipping and deliveries should be completed in designated areas

Recommended Best Practices

Encourage customers or outside vendors to make appointments in advance to receive service or deliver materials if possible

Enterprises are encouraged to offer exclusive hours or other accommodations for those in high-risk populations as defined by the CDC if applicable

Encourage workers who are particularly vulnerable to COVID-19 according to the Centers for Disease Control to stay home or re-assign duties to reduce contact with other workers and customers

Workers are strongly encouraged to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer

Encourage workers who test positive for COVID-19 to disclose to the workplace employer for purposes of cleaning / disinfecting and contact tracing

Limit employee movement to discrete work zones to minimize overlap where possible

Cleaning and Disinfecting

Clean commonly touched surfaces in restrooms (e.g., toilet seats, doorknobs, stall handles, sinks, paper towel dispensers, soap dispensers) frequently and in accordance with CDC guidelines

Conduct frequent cleaning and disinfection of site (at least daily, and more frequently if feasible)

Keep cleaning logs that include date, time, and scope of cleaning

Conduct frequent disinfecting of high traffic areas and high-touch surfaces (e.g., doorknobs, rolling carts, bathrooms)

In the event of a positive case, shut down the site for a deep cleaning and disinfecting of the workplace in accordance with CDC guidance

Recommended Best Practices

Open windows and doors to increase airflow where possible

Checklist

SOCIAL DISTANCING

Ensure >6ft  between individuals

Each enterprise must monitor customer entries and exits and limit occupancy at all times to the greater of the following:

50% of the building’s maximum permitted occupancy as documented in its occupancy permit on record with the municipal building department or other municipal record holder

Buildings for which no permitted occupancy limitation is on record may allow 10 persons (including staff) per 1,000 square feet of accessible space

In any case, no enclosed space within the building may exceed occupancy of 10 persons per 1,000 square feet

All occupancy counts and calculations shall include customers, staff, and other workers

Ensure separation of 6 feet or more between individuals where possible

Close or reconfigure common spaces and high density areas where workers and customers are likely to congregate (e.g., break rooms and eating areas for workers; lobbies and workstations for customers) to allow social distancing

Physical partitions must separate workstations that cannot be separated by 6 feet or more (partitions must extend to at least 6 feet in height)

For customer facing enterprises, install visual social distancing markers to encourage customers to remain 6 feet apart (e.g., lines to make payments, lines to use the restroom) and physical barriers for checkout stations where possible

Mark rooms and hallways to indicate 6 feet separation

Stagger lunch and break times for workers, regulate the maximum number of people in one place, and ensure at least 6 feet of physical distancing

Require face coverings for all workers, and customers as necessary, except where an individual is unable to wear a face covering due to a medical condition or disability

Establish directional pathways to manage visitor flow for foot traffic, to minimize contact (e.g., one-way entrance and exit to rooms, one-way pathways). Post clearly visible signage regarding these policies

Contactless payment methods are encouraged

HYGIENE PROTOCOLS

Apply robust hygiene protocols

Ensure access to handwashing facilities on site, including soap and running water, and allow sufficient break time for workers to wash hands frequently; alcohol-based hand sanitizers with at least 60% alcohol may be used as an alternative

Provide regular sanitation of high touch areas, such as workstations, equipment, screens, doorknobs, and restrooms throughout work site

Supply workers at workplace location with adequate cleaning products (e.g., sanitizer, disinfecting wipes)

Post visible signage throughout the site to remind workers and customers of hygiene and safety protocols

Alcohol-based hand sanitizers with at least 60% alcohol should be made available at entrances and throughout floor areas for both workers and customers

Avoid sharing equipment and supplies between workers

Disinfect shared equipment before use by another worker

STAFFING & OPERATIONS

Include safety procedures in the operations

Provide training to workers on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:

Social distancing, hand-washing, proper use of face coverings

Self-screening at home, including temperature and symptom checks

Importance of not coming to work if ill

When to seek medical attention if symptoms become severe

Which underlying health conditions may make individuals more susceptible to contracting and suffering from a severe case of the virus

Facilities must screen workers at each shift by ensuring the following:

Worker is not experiencing any symptoms such as fever (100.0 and above) or chills, cough, shortness of breath, sore throat, fatigue, headache, muscle/body aches, runny nose/congestion, new loss of taste or smell, or nausea, vomiting or diarrhea

Worker has not had “close contact” with an individual diagnosed with COVID-19. “Close contact” means living in the same household as a person who has tested positive for COVID-19, caring for a person who has tested positive for COVID-19, being within 6 feet of a person who has tested positive for COVID-19 for 15 minutes or more, or coming in direct contact with secretions (e.g., sharing utensils, being coughed on) from a person who has tested positive for COVID-19, while that person was symptomatic

Worker has not been asked to self-isolate or quarantine by their doctor or a local public health official

Workers who fail to meet the above criteria must be sent home

Adjust workplace hours and shifts (working teams with different schedules or staggered arrival / departure) to minimize contact across workers and reduce congestion

Encourage customers or outside vendors to make appointments in advance to receive service or deliver materials if possible

Maintain a log of workers, customers, and temporary visitors to support contact tracing (name, date, time, contact information) if needed

Enterprises are encouraged to offer exclusive hours or other accommodations for those in high-risk populations as defined by the CDC if applicable

Close waiting areas and ask customers to wait outside or in cars until it is time for their appointment if applicable

Remove non-essential amenities (magazines, customer-facing water or coffee, close coat rooms, etc.) in waiting or other common areas

For services provided in-home and for in-home installation or delivery of products, delay the service or delivery if the customer indicates potential COVID-19 positive person in the household

Workers may not come in to work if feeling ill

Encourage workers who are particularly vulnerable to COVID-19 according to the Centers for Disease Control to stay home or re-assign duties to reduce contact with other workers and customers

Workers are strongly encouraged to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer

Encourage workers who test positive for COVID-19 to disclose to the workplace employer for purposes of cleaning / disinfecting and contact tracing. If the employer is notified of a positive case at the workplace, the employer shall notify the local Board of Health (LBOH) in the city or town where the workplace is located and assist the LBOH as reasonably requested to advise likely contacts to isolate and self-quarantine. Testing of other workers may be recommended consistent with guidance and / or at the request of the LBOH

Post notice to workers and customers of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Safety Standards for Workplace

Enterprises should maintain operating hours that allow for on-going off-hour sanitation and cleaning

Limit visitors and service providers on site; shipping and deliveries should be completed in designated areas

Limit employee movement to discrete work zones to minimize overlap where possible

CLEANING & DISINFECTING

Incorporate robust hygiene protocols

Clean commonly touched surfaces in restrooms (e.g., toilet seats, doorknobs, stall handles, sinks, paper towel dispensers, soap dispensers) frequently and in accordance with CDC guidelines

Conduct frequent cleaning and disinfection of site (at least daily, and more frequently if feasible)

Keep cleaning logs that include date, time, and scope of cleaning

Conduct frequent disinfecting of high traffic areas and high-touch surfaces (e.g., doorknobs, rolling carts, bathrooms)

In the event of a positive case, shut down the site for a deep cleaning and disinfecting of the workplace in accordance with CDC guidance

Open windows and doors to increase airflow where possible

Phase III Downloads and Translations

Phase II Downloads and Translations

Additional resources below, including easy print versions of the sector-specific circular and checklist.

Additional Resources

Last updated: July 6, 2020
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