EIM/ESM Training and User Materials

This section contains documents available for download that are intended to assist users of the Enterprise Invoice/Service Management (EIM/ESM).
  • Getting Started

    The Getting Started job aids will assist users with guidance on how to log in to the Virtual Gateway, Reset a Forgotten Password, and how to contact Virtual Gateway Customer Service.

  • Manage Enrollment Locations

    The Manage Enrollment Locations job aids will assist user who manage EIM contracts and interfaced client enrollments in EIM.

  • Client Entry and Enrollment

    The Client Data Entry and Enrollment job aids will assist users who manually enter client enrollment records into ESM.

  • EIM Billing

    The EIM Billing job aids will assist users who work with Accommodation Rate, Cost Reimbursement and Unit Rate contracts in EIM. This section also provides guidance on EIM/ESM statuses, running reports, and completing CIES Progress Documentation Forms. 

  • Ready Payment

    The Ready Payment job aids provide guidance on how to reconcile payments and also provide information on the Ready Pay schedule.

  • HIPAA Information

    The Health Insurance Portability and Accountability Act of 1996 (HIPAA) job aids provide guidance on how to read and reconcile HIPAA Claims Files in EIM.
    HIPAA - Version 5010 Transactions in EIM/ESM

Access this link for Provider User Manuals and Instructional Materials



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